PULSE Points is the UWI Cave Hill Campus' employee reward and recognition programme. It's designed to celebrate and encourage employee commitment to our service values - attentiveness, efficiency, courtesy, and equity.

A PULSE Point is a moment of truth—an interaction, phone call, or email exchange between you and a UWI Cave Hill employee who provides exceptional customer service. It embodies the kind of attentiveness, efficiency, or courtesy that warms your heart or makes it skip a beat. Students, staff, and other Campus visitors or customers may nominate a Cave Hill employee for a PULSE Point whenever they are impressed by the quality of their customer service.

Every month, PULSE Points nominations are reviewed by a volunteer panel of Cave Hill students and staff. PULSE Points awardees receive a special certificate signed by the Campus Principal and are featured on the Campus’ website and other communications. (Note, however, that nominating customers can opt to keep their names and/or nominations private.) Each academic year, the employee who has received the highest number of PULSE Points receives the PULSE Points Annual Award.

Read about the criteria for awarding PULSE Points, based on the Campus’ service values, then submit a nomination here.

Haven’t experienced a PULSE Point lately?
Why not give a PULSE Pointer? Send us your suggestions on how we can serve you better in future here.