About PULSE

The PULSE programme is the UWI Cave Hill Campus’ framework for service quality management. PULSE is the acronym for Positioning UWI to lead through Service Excellence. The programme supports continuous enhancement of customer service by integrating Campus mechanisms for:
  • Recognising employees for exceptional service – PULSE Points
  • Gathering and acting upon customer suggestions for service improvement – PULSE Pointers
  • Monitoring and encouraging consistent application of the Campus Service Standards – PULSE Check

PULSE is based on the Cave Hill Campus’ Service Values. Our staff strives to serve students, colleagues and other customers with:
  • Attentiveness
  • Efficiency
  • Courtesy
  • Equity

Read more about our Service Values