The UWI Cave Hill Campus is committed to serving all of its students, staff and external customers with attentiveness, efficiency, courtesy and equity. Especially for our students, this promise has been enshrined in our Student Charter.
Here’s what we mean by:
- Taking the time to listen to you and address your concerns
- Showing empathy or genuine interest in you as an individual with specific needs
- Taking steps to ensure that you feel comfortable (physically and/or emotionally)
- Minimising/ preventing inconvenience to you
Efficiency
- Delivering products or services promptly
- Providing timely, clear and accurate information or updates in response to your queries or requests
- Eliminating processes that create unnecessary hassle for you or waste your time
Courtesy
- Communicating with you politely and professionally
- Being considerate of your concerns, circumstances and needs - demonstrating respect (rather than being indifferent or dismissive)
Equity
- Providing you with the same quality of service and support as we provide to all other customers
- Serving you with equal attentiveness, efficiency and courtesy
