Faculty of Social Sciences

Sagicor Cave Hill School of Business and Management

Short Courses

Manager Excellence Programme (Manager Development Pathway)

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Programme Overview

The Manager Excellence Pathway: Lead People. Lift Performance. Deliver Results. 

 

Managers are the execution engine of every organisation. They determine how strategy is translated into performance, how standards are upheld, how people are developed, how risks are surfaced, and how change is carried through the organisation. Yet, most managers are promoted for technical excellence and never taught to truly lead people. The Manager Excellence Programme closes that gap through an intensive eight-week pathway that builds the practical capabilities first-line and mid-level managers need to lead people and deliver results. 

The stakes have never been higher. Caribbean organisations often run on lean teams and tight budgets while competing for talent with the wider world, losing many of their most capable people to opportunities abroad. In this environment, a great manager is the difference between talent that grows and stays and talent that disengages and leaves. At the same time, organisations are becoming flatter, and AI is increasingly handling routine coordination. This makes the manager’s human contribution more important, not less. Managers now add the greatest value where technology cannot: coaching people, making sound judgement calls, building trust, handling difficult conversations, and ensuring execution. 

The Manager Excellence Programme develops these capabilities, equipping managers to lead with the clarity, confidence, and practical skill required in today’s workplace. Every module is grounded in credible research and translated into the Caribbean operating reality — lean teams, close-knit societies, unionised and public-sector environments, family businesses and SMEs, and a regulated financial-services industry. It is built to ‘stick’ through manager simulations and Caribbean case labs, peer learning circles, facilitator coaching, application of weekly workplace tasks, a 60-day implementation tracker and optional sponsor check-ins, thus ensuring that learning transfers from the programme into daily practice.  

Programme Objectives

Upon completion of this programme, participants will be able to:

  • Delegate work effectively by clarifying expectations, decision rights, support needs, timelines, and accountability. 
  • Diagnose team performance gaps using evidence related to expectations, capability, motivation, workload, process, resources, and accountability. 
  • Establish clear team standards, priorities, and operating rhythms that support consistent performance and follow-through. 
  • Coach employees through structured conversations that build ownership, confidence, capability, and performance. 
  • Deliver feedback that is clear, timely, behaviour-based, and linked to agreed standards, expectations, and outcomes. 
  • Navigate difficult conversations and workplace conflict in a way that addresses the issue while preserving trust and professionalism. 
  • Influence stakeholders across levels and functions by aligning interests, framing value, and negotiating priorities, resources, and expectations. 
  • Execute change by translating organisational priorities into team-level actions, communication, milestones, and accountability routines. 
  • Apply managerial judgement to decisions involving competing priorities, incomplete information, stakeholder pressure, ethical considerations, escalation, and organisational risk. 

At a Glance

Course Duration:

March 23 – May 13, 2027

Times:

Certificate Awarded:

Professional Development Certificate of Competence

Cost:

US $1,800.00 

Register by December 9, 2026 and save 10%

Registration Deadline:

March 16, 2027

Modality:

Online

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Additional Information

Programme Curriculum 

  • From Technical Expert to Team Multiplier
    •  Move from doing the work to leading through others with clarity, delegation, and authority. 
  • Clarity, Standards and Psychological Safety
    • Build a team culture where people speak up early and deliver to clear, consistent standards. 
  • Coaching and Feedback That Develops and Retains Talent
    • Use practical coaching and feedback conversations to build ownership, capability, and performance. 
  • Navigating Difficult Conversations and Conflict
    • Address tension, underperformance, and conflict directly while preserving trust and professionalism. 
  • Influence, Negotiation and Cross-Functional Alignment
    • Get work done through stakeholders, peers, and teams who do not report directly to you. 
  • Leading Change and Execution
    • Translate change into team-level action, manage resistance, and sustain follow-through. 
  • Executive Presence and Managerial Communication
    • Communicate with confidence, structure, credibility, and influence across levels. 
  • Accountability and Risk Management
    • Own outcomes, recognise risk early, escalate wisely, and present a practical workplace improvement project.

How You Will Learn 

This programme is engineered for transfer of knowledge and skills through: 

  • Manager simulations and case labs
    • Caribbean-set scenarios (public sector, SME and family business, financial services) enable managers practise judgement in realistic conditions before applying it live. 
  • Peer learning circles
    • Fixed, confidential small groups meet each week to work real challenges and hold one another accountable — continuing the support beyond the formal sessions. 
  • Facilitator coaching
    • Individual and small-group coaching on each participant’s actual situations, including feedback on recorded coaching and difficult-conversation practice. 
  • Workplace application assignments
    • Every module ends with a specific task to complete at work that week, converting concepts into habits. 
  • 60-day implementation tracker
    • A structured tool that carries the capstone and new habits into the two months after the programme, where behaviour change is actually won or lost. 
  • Optional Line-manager sponsor check-ins
    • The participant’s own manager sponsors their development — setting expectations before the programme and checking in during and after.  

 

What Makes this Programme Different? 

  • Evidence over opinion – The curriculum is built on credible management research, not recycled generic “leadership tips.” 
  • Caribbean by design – Brain drain, small-society dynamics, unionised and public-sector realities and SME constraints are built into the content. 
  • Built for transfer – Every week ends with a real task done at work; a capstone and a 60-day tracker carry learning past the final session. 
  • Built for Today’s Managerial Reality – The programme recognises that while technology and AI may change how work is coordinated, managers still need to know how to lead people, exercise judgement, build trust, handle difficult conversations, and deliver results. 

Who Should Attend 

This programme is designed for managers and emerging managers who are responsible for leading people, performance, execution, and workplace improvement. It is especially suited for: 

  • First-line managers and team leaders, whether newly appointed or experienced. 
  • Mid-level managers responsible for teams, units, departments, branches, or cross-functional outcomes. 
  • Managers who lead through others, including those responsible for other supervisors, team leads, or project teams. 
  • High-potential professionals identified for promotion into a management or supervisory role. 
  • Technical specialists transitioning into people-management responsibilities. 
  • Managers and supervisors across the private sector, public service, state-owned enterprises, financial services, SMEs, family businesses, and service-led organisations.

All notification of cancellations, deferrals, and substitutions must be received in writing. Please submit your request via e-mail to schsbmopen@cavehill.uwi.edu

CANCELLATIONS

  • The Sagicor Cave Hill School of Business and Management (SCHSBM) reserves the right to make changes to any printed or online information on short courses, instructors, or course information; or cancel any short course due to under-subscription or circumstances beyond its control.
  • Delegates will be notified at least seven (7) days before the start of any course that must be cancelled.
  • Fees for short courses cancelled by the SCHSBM will be refunded in full.
  • The SCHSBM will not be liable for any loss, damages or other expenses that result from course cancellations.

REFUNDS

Due to the costs incurred for program preparation and administration any cancellations received 30 days or less from the program start date are subject to fees as described below. For programs with a virtual component, the start date will be considered the first day of live learning.

Written notice of cancellation received by SCHSBM Refund
30 days or more before the start of the specific course 100% of course fees.
29 to 15 days before the start of the specific course 50% of course fees.
14 days or less before the start of the specific course No refund

Sagicor Cave Hill School of Business and Management
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