Coronavirus (COVID-19) Updates and Resources »
Back to Top
Close Menu

Student Enrolment and Retention Unit (SERU)

About Us

Welcome to the Student Enrolment and Retention Unit (SERU).  Student success is our business!

SERU is the first-stop information and relationship management hub for our students.  We manage student recruitment programs, support student engagement and  success initiatives, and work with other units and departments to ensure that policies, processes and practices place the needs and interests of our students first. 

If you are a prospective student wondering whether the Cave Hill Campus is the place for you; a current student in need of information or guidance and not quite sure where to go for answers; or a new alumnus wishing to stay connected to our beloved alma mater, drop by the SERU or contact us via any of our communication channels!

Our sub-units include the International Office and the Office of Alumni and Student Relations.


Our Mission 

The Student Enrolment and Retention Unit (SERU) is committed to ensuring that students of the Cave Hill Campus get prompt, practical and accurate answers to questions and solutions to problems.   With a strong commitment to student success, the SERU provides prompt and efficient customer service tailored to the needs of individual students in an inviting and friendly atmosphere.  Students can obtain direction with regard to application, registration, financial aid, resolution to course-related problems, accommodations for disabilities, re-entry after withdrawal or leave of absence, and any other enrolment-related issues.

Our Vision

The SERU will be a highly responsive, student-centred and proactive customer service centre, working collaboratively with other units of the Cave Hill Campus and external partners to support access, success and satisfaction for all students.   
Student Enrolment and Retention Unit
Telephone: (246) 417-4994/4656/4977/4972 Email: