Faculty of Social Sciences

Sagicor Cave Hill School of Business and Management

Short Courses

Mastering Customer Relationship Management

Registration is Open

The Formula for Delivering Lasting Customer Value

In an age of hyper-personalisation and customer autonomy, this programme provides the strategic and technical expertise to reimagine CRM as a growth driver. Participants will explore customer lifecycle management, AI-powered personalisation, retention economics, and CRM system optimisation. Real-world case studies help you translate data and insights into high-impact loyalty and revenue strategies.

More programme details coming soon!

At a Glance

Course Duration:

February 23 – 27, 2026

Times:

9:00am - 3:00pm AST

Certificate Awarded:

Cost:

US $2,450.00
Register by November 23, 2025 and save 10%

Registration Deadline:

Modality:

Live Online

Contact Us Today


Direct Contacts

Wanda Monrose
wanda.monrose@uwi.com

Additional Information

All notification of cancellations, deferrals, and substitutions must be received in writing. Please submit your request via e-mail to schsbmopen@cavehill.uwi.edu

CANCELLATIONS

  • The Sagicor Cave Hill School of Business and Management (SCHSBM) reserves the right to make changes to any printed or online information on short courses, instructors, or course information; or cancel any short course due to under-subscription or circumstances beyond its control.
  • Delegates will be notified at least seven (7) days before the start of any course that must be cancelled.
  • Fees for short courses cancelled by the SCHSBM will be refunded in full.
  • The SCHSBM will not be liable for any loss, damages or other expenses that result from course cancellations.

REFUNDS

Due to the costs incurred for program preparation and administration any cancellations received 30 days or less from the program start date are subject to fees as described below. For programs with a virtual component, the start date will be considered the first day of live learning.
 

Written notice of cancellation received by SCHSBM

Refund

30 days or more before the start of the specific course

100% of course fees.

29 to 15 days before the start of the specific course

50% of course fees.

14 days or less before the start of the specific course

No refund

Sagicor Cave Hill School of Business and Management
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