Faculty of Social Sciences

Sagicor Cave Hill School of Business and Management

Short Courses

Customer Service in Action: Tools, Techniques and Transformation

Registration is Open

Your toolkit to elevate every customer interaction.

This programme empowers professionals in the service industry to master communication, handle challenges with confidence, and build meaningful relationships. Develop the skills to deliver exceptional service that drives loyalty and business success.

More programme details coming soon!

At a Glance

Course Duration:

October 20-24, 2025

Times:

5:30pm – 8:30pm AST

Certificate Awarded:

Professional Development Certificate of Competence

Cost:

US $2,100.00
Register by August 20, 2025 and save 10%

Registration Deadline:

Modality:

Contact Us Today


Direct Contacts

Wanda Monrose
wanda.monrose@cavehill.uwi.edu

Additional Information

All notification of cancellations, deferrals, and substitutions must be received in writing. Please submit your request via e-mail to schsbmopen@cavehill.uwi.edu

CANCELLATIONS

  • The Sagicor Cave Hill School of Business and Management (SCHSBM) reserves the right to make changes to any printed or online information on short courses, instructors, or course information; or cancel any short course due to under-subscription or circumstances beyond its control.
  • Delegates will be notified at least seven (7) days before the start of any course that must be cancelled.
  • Fees for short courses cancelled by the SCHSBM will be refunded in full.
  • The SCHSBM will not be liable for any loss, damages or other expenses that result from course cancellations.

REFUNDS

Due to the costs incurred for program preparation and administration any cancellations received 30 days or less from the program start date are subject to fees as described below. For programs with a virtual component, the start date will be considered the first day of live learning.

Written notice of cancellation received by SCHSBM Refund
30 days or more before the start of the specific course 100% of course fees.
29 to 15 days before the start of the specific course 50% of course fees.
14 days or less before the start of the specific course No refund

Sagicor Cave Hill School of Business and Management
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