Faculty of Social Sciences

Sagicor Cave Hill School of Business and Management

Executive Education

Coaching and Influencing for Impact

Registration is Open

Programme Overview

Unlock Performance Through Coaching: Leading Conversations That Matter 

Move people to action without leaning on hierarchy. Today’s realities are clear: tighter deadlines, dispersed teams, decisions that cannot wait. What separates effective leaders is not technical know-how alone. It is the ability to spark motivation, build trust fast, and win commitment in high-stakes moments.

Coaching and Influencing for Impact cuts through theory and zeroes in on the conversations that matter most at work: the one‑on‑ones that drive growth, the team discussions that set direction, and the stakeholder exchanges that determine whether ideas take flight or stall. You will learn how to ask the questions that shift perspectives, listen in a way that builds confidence and ownership, and tell compelling stories that align others around a shared goal. 

Through this programme, you will walk away with sharper coaching instincts, practical influence strategies, and the confidence to lead conversations that accelerate results. More than just new techniques, you will leave with a toolkit for becoming the kind of leader whose impact is felt immediately, in team performance, in stakeholder alignment, and in the ability to turn ideas into action. 

Programme Objectives

On successful completion of the programme, you will be able to: 

  • Conduct coaching conversations that result in clear next steps and accountability. 
  • Identify key motivators and barriers for team members through active listening and summarising their perspectives. 
  • Create and use targeted questions in conversations and meetings that uncover new insights or solutions. 
  • Provide specific, actionable feedback in real-time situations that leads to observable behaviour change. 
  • Apply influence strategies to build trust, clarity, and alignment. 
  • Evaluate resistance in conversations and adapt communication or approach to gain commitment or action. 
  • Manage difficult conversations with colleagues or clients and achieve mutually acceptable outcomes while maintaining rapport. 

 

 

At a Glance

Course Duration:

May 20 - 22, 2026

Times:

9:00am – 1:00pm AST

Certificate Awarded:

Professional Development Certificate of Competence

Cost:

US $2,800 US $1,960.00

Register and pay 50% by January 31, 2026 and receive 30% OFF!

Registration Deadline:

Modality:

Online

Contact Us Today


Direct Contacts

Renaldo Arthur

renaldo.arthur@uwi.edu

Additional Information

Programme Curriculum 

  • Coaching Foundations 
    • Coaching Mindset and Role 
    • Defining Coaching in Today’s Workplace 
    • Adopting a Growth Mindset and Encouraging Ownership 
    • Identifying Personal Coaching Strengths and Blind Spots 
    • Active Listening and Presence 
    • Skills for Deep Listening Under Pressure 
    • Recognising Bias and Assumptions 
    • Listening with Empathy and without Judgment 
    • Asking Powerful Questions 
    • Types of Questions that Unlock Insight 
    • Moving from Problem‑Solving to Empowerment 
    • Reframing Advice into Inquiry 
    • Giving and Receiving Feedback 
    • Contemporary Approaches to Feedback 
    • Balancing Candour with Care 
    • Delivering Feedback that Supports Growth 
  • Influencing with Impact 
    • Foundations of Influence 
    • Understanding Influence vs Authority 
    • Building Trust and Credibility as Influence Capital 
    • Communication and Storytelling 
    • Framing Messages for Clarity and Resonance 
    • Crafting Narratives that Connect to Organisational Goals 
    • Managing Resistance and Building Buy‑in 
    • Recognising Common Forms of Resistance 
    • Engaging Stakeholders through Empathy and Alignment 
    • Re‑Framing Objections into Opportunities 
    • Influencing Across Levels 
    • Strategies for Peers, Direct Reports, and Senior Leaders 
    • Influencing in Cross‑Functional and Client Contexts 
  • Embedding Influence and Coaching Mastery 
    • Coaching in Teams 
    • Embedding a Coaching Culture in Day‑To‑Day Team Practices 
    • Empowering Collective Problem‑Solving and Accountability 
    • Leading Difficult Conversations 
    • Preparing for High‑Stakes Discussions 
    • Staying Composed Under Pressure 
    • Maintaining Relationships while Addressing Challenges 
    • Influence in Action 
    • Applying Influence to Ongoing Projects and Initiatives 
    • Designing Strategies for Long‑Term Adoption and Impact 

How You Will You Learn 

  • Interactive role‑plays and simulations that mirror real workplace scenarios 
  • Peer coaching circles for practice, observation, and feedback 
  • Short skills drills focused on questioning, listening, and feedback 
  • Group problem‑solving activities tied to live business challenges 
  • Reflection and journaling exercises to capture insights and next steps 
  • Facilitator feedback with immediate tips for improvement 

 

 

30‑Day Follow‑Up and Check‑In 

  • A virtual group session held one month after the programme to review progress 
  • Participants share wins, challenges, and refinements to their 30‑60‑90-day plans 
  • Facilitator provides targeted feedback and new micro‑tools based on participant needs 
  • Opportunity to reset commitments and identify next steps for continued growth 

 

 

Who Should Attend 

  • People managers seeking to coach their teams for higher performance 
  • Project and programme leads who must influence without formal authority 
  • Sales, client‑facing, and business development professionals building trust and commitment with customers and partners 
  • Functional specialists who drive initiatives without direct authority 
  • Emerging leaders who want to build confidence in leading conversations that matter 
  • Change agents and transformation leads tasked with building buy‑in for new ways of working 
  • Senior leaders seeking to refresh their coaching and influencing skills to stay effective in today’s workplace 

All notification of cancellations, deferrals, and substitutions must be received in writing. Please submit your request via e-mail to schsbmopen@cavehill.uwi.edu

CANCELLATIONS

  • The Sagicor Cave Hill School of Business and Management (SCHSBM) reserves the right to make changes to any printed or online information on short courses, instructors, or course information; or cancel any short course due to under-subscription or circumstances beyond its control.
  • Delegates will be notified at least seven (7) days before the start of any course that must be cancelled.
  • Fees for short courses cancelled by the SCHSBM will be refunded in full.
  • The SCHSBM will not be liable for any loss, damages or other expenses that result from course cancellations.

REFUNDS

Due to the costs incurred for program preparation and administration any cancellations received 30 days or less from the program start date are subject to fees as described below. For programs with a virtual component, the start date will be considered the first day of live learning.

Written notice of cancellation received by SCHSBM Refund
30 days or more before the start of the specific course 100% of course fees.
29 to 15 days before the start of the specific course 50% of course fees.
14 days or less before the start of the specific course No refund

Sagicor Cave Hill School of Business and Management
Contact us