{"id":7,"date":"2017-08-15T14:22:43","date_gmt":"2017-08-15T18:22:43","guid":{"rendered":"https:\/\/www.cavehill.uwi.edu\/pulse\/about\/"},"modified":"2026-10-07T15:21:11","modified_gmt":"2026-10-07T19:21:11","slug":"about","status":"publish","type":"page","link":"https:\/\/www.cavehill.uwi.edu\/pulse\/about\/","title":{"rendered":"About"},"content":{"rendered":"<section class=\"page-wrapper faculty-body\">\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-sm-12 leftcontent\">\n<div id=\"pagetitle\">\n<div class=\"lc-block\" editable=\"rich\">\n<div>\n<h1 class=\"page-header\">About PULSE<\/h1>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"bodytext site-font mt-3\">\n<div id=\"pagetitle\">\n<div class=\"lc-block\">\n\t\t\t\t\t\t\tThe PULSE programme is the UWI Cave Hill Campus\u2019 framework for service quality management. PULSE is the acronym for Positioning UWI to lead through Service Excellence. The programme supports continuous enhancement of customer service by integrating Campus mechanisms for:\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"lc-block\" editable=\"rich\">\n<ul>\n<li>Recognising employees for exceptional service \u2013 PULSE Points<\/li>\n<li>Gathering and acting upon customer suggestions for service improvement \u2013 PULSE Pointers<\/li>\n<li>Monitoring and encouraging consistent application of the Campus Service Standards \u2013 PULSE Check<\/li>\n<\/ul><\/div>\n<p><\/p>\n<div class=\"lc-block\" editable=\"rich\">\n\t\t\t\t\t\tPULSE is based on the Cave Hill Campus\u2019 Service Values. Our staff strives to serve students, colleagues and other customers with:<\/p>\n<ul>\n<li>Attentiveness<\/li>\n<li>Efficiency<\/li>\n<li>Courtesy<\/li>\n<li>Equity<\/li>\n<\/ul><\/div>\n<div class=\"lc-block\" editable=\"rich\">\n\t\t\t\t\t\t<br \/><a href=\"https:\/\/www.cavehill.uwi.edu\/pulse\/service-values\/\">Read more about our Service Values<\/a><br \/>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n<p>\t\t\t\t\t&nbsp;\n\t\t\t\t<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>About PULSE The PULSE programme is the UWI Cave Hill Campus\u2019 framework for service quality management. PULSE is the acronym for Positioning UWI to lead through Service Excellence. The programme supports continuous enhancement of customer service by integrating Campus mechanisms for: Recognising employees for exceptional service \u2013 PULSE Points Gathering and acting upon customer suggestions [&hellip;]<\/p>\n","protected":false},"author":449,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"slim_seo":{"title":"About - Pulse - The University of the West Indies at Cave Hill","description":"About PULSE The PULSE programme is the UWI Cave Hill Campus\u2019 framework for service quality management. PULSE is the acronym for Positioning UWI to lead through"},"iawp_total_views":3,"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/users\/449"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":8,"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":300,"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/pages\/7\/revisions\/300"}],"wp:attachment":[{"href":"https:\/\/www.cavehill.uwi.edu\/pulse\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}