FAQs

General

• Whom can I contact if I have a medical related question?
The Student Health Clinic provides services to all registered students.  You may view information on the Clinic at: https://www.cavehill.uwi.edu/studentservices/health-wellness/health-clinic.aspx. Students are encouraged to register with the Health Clinic.
 
You may contact the Clinic by Email: health@cavehill.uwi.edu or Telephone: 417-4170/4171

 

• I have a disability. What should I do?
The Campus, through the Office of Student Services & Development, provides a wide range of services for students with documented disabilities.  All students with disabilities are encouraged to contact the office for guidance and support.  For further information and to register for disability support visit https://www.cavehill.uwi.edu/studentservices/disabilities.aspx.

• I am interested in working on campus. Can I?
On-campus job opportunties for students are very limited and application is made via the Human Resoures Department.  There are many opportunties for volunteer service on and off campus.  Contact the Office of Student Services & Development for guidance on available opportunities.
You may reach the office at Email: studentservices@cavehill.uwi.edu or Telephone: 417-4165/4166/4167

 

• What are the office hours for Administrative departments?
Most student administrative offices (Admissions Office, Student Accounts, Records Office, Examinations Department, the Office of Graduate Studies & Research) normally operate from 8:30 am to 4:30 pm.
The Office of Student Services & Development opens from 8:30 am to 4:30 pm while the Student Enrolment & Retention Unit opens from 8:30 am to 5:00 pm.

 

• Does the Campus have an Honour Roll system?
Each faculty has its own list of awards and prizes which become available every academic year.  Details such as the criteria and the value of the awards/prizes can be found in the Faculty Handbook.  You may also contact your respective Dean’s Office for information.
 

• What is the First Year Experience (FYE)?
FYE is a full semester of memorable out-of-classroom learning experiences, designed to smooth your transition into the university and set you up for success.  During a series of weekly meetings you will get to know students from faculties and countries other than your own; engage in fun, interactive sessions; benefit from the memtorship of a dedicated team; and gain skills for success at Cave Hill and beyond.  FYE is run by the Office of Student Services and Development (OSSD). You can learn more HERE

Fees, Financial Aid & Scholarships

• What fees do I have to pay?
Your letter of offer quotes the relevant fees you should pay.
 
You may also visit the Student Financing page and review the fees brochure relevant to you:  https://www.cavehill.uwi.edu/studentfinancing/fees.aspx.  Be sure to read any notes included in the brochure.

 If you have any queries on the fees you should pay contact your Admissions Clerk in Student Affairs Admissions (undergraduate & taught master's students) or the School for Graduate Studies and Research (research students). 

If you have queries about your financial record you may contact the Student Accounts Office at StudentAccounts@cavehill.uwi.edu or telephone 417-7551/7556/4099/4110.

• I am a Trinidadian National. How does GATE work?
Funding for nationals of Trinidad & Tobago is managed by Government Assistance for Tuition Expenses (GATE) and is means tested. Students should visit the website (http://www.e-gate.gov.tt/gate-app/)  or Call: 800-GATE or Email: gate.info@gov.tt for further information on eligibility for GATE funding.

Note that the amount paid on behalf of students under GATE will be based on the fees payable by a Trinidad and Tobago national for the equivalent programme at the St. Augustine Campus. Your student account will be updated to reflect GATE funding when the GATE application shows "CLEARANCE APPROVED."

 

• I am unable to pay my fees, can I get an extension to pay?
You can enter a Payment Plan to pay your Programme Fees (Economic Cost & Tuition Fees) and/or Hall Fees in monthly instalments, but you MUST meet your monthly commitments. 

University Fees must be paid on registration. 

Contact Student Accounts directly to discuss any financial challenges and seek guidance on your options. Email: studentaccounts@cavehill.uwi.edu, Telephone: at 417-7551/7556/4099/4110.
 

• Can I pay my fees in installments/Are there payment plans available?
Programme Fees (Economic Cost &Tuition Fees) and Hall Fees may be paid via a Payment Plan.  You may view information on the Payment Plan here:  https://www.cavehill.uwi.edu/studentfinancing/how-to-pay/payment-plans.aspx

University Fees cannot be paid using the payment plan.

For further information on the Payment Plan, you may contact the Student Accounts Office at StudentAccounts@cavehill.uwi.edu or telephone 417-7551/7556/4099/4110

 

• How do I apply for a scholarship?
Information on all undergraduate scholarships is available here:  https://www.cavehill.uwi.edu/studentfinancing/scholarships/undergraduate-scholarships.aspx
Information on graduate scholarships is available here: https://www.cavehill.uwi.edu/financial/scholarships/postgraduate-scholarships.aspx
 
Each scholarship listed provides details specific to the scholarship, inclusive of the eligibility criteria.
If you have any queries on the scholarship process, you may contact the Records Office at records@cavehill.uwi.edu or 417-4140/4141/4143/4148
 

• I am a Barbadian National and this is my fist undergraduate degree. Do I have to pay fees?
The Barbados Government pays Tuition Fees and Economic Cost for Barbadian Nationals pursuing their first government-funded undergraduate degree.  There are a few self-funded programmes for which Barbadian students have to pay their own Tuition Fees, like the BSc in Human Nutrition and Dietetics.  All Barbadian students are required to pay their own University Fees. 

• Does the Campus provide financial aid? Can I apply?
All registered undergraduate students, who are Caribbean nationals, are eligible to apply for Financial Aid.
You may view the relevant details and information on Financial Aid for undergraduate students here:  https://www.cavehill.uwi.edu/studentfinancing/financial-aid/financial-aid-programme.aspx
 

Registration

• I am unable to access CHOL. Can you reset the password?
You can reset your password by visiting the following website and following the instructions:  https://www.cavehill.uwi.edu/cits/services/password-reset.aspx
 
If you still encounter any difficulties, contact Campus IT Services (CITS) via Email: itservicedesk@cavehill.uwi.edu,  Live Chat: (you will see the dialogue box appearing on all CITS webpages), or Telephone:246-417-4595

• I received a full-time offer, but I wish to register part-time. What do I do?
You should meet with an Academic Advisor during the Registration period for guidance on the specific courses for which you wish to register.
Note that part-time is based on the number of courses for which you have registered.  A part-time load is normally a registration of 3 or 2 courses. 
Also note that part-time does not mean that classes will be in the evening.  Classes may be scheduled at any point during the day from 8:00 am to 9:00 pm.
 
 

• What is the difference between full-time and part-time?
A full time student registers for four (4) or five (5) course per semester while a part-time student registers for three (3) or two (2) courses per semester.
 A full-time and a part-time student may have classes scheduled at any time during the day from 8:00 am to 9:00 pm.
 

• How do I know which courses to take first?
It is important that you attend your academic advising session during Registration Week and meet with an Academic Advisor.

If you are unable to attend the session, you should contact your Faculty (Dean’s Office or Head of Department Office) for assistance in accessing with an Academic Advisor.
 

• How do I receive my UWI student ID card?
During the registration period, information is disseminated on the procedure and time to collect the student ID card.
You may contact Customer Service, Student Enrolment & Retention Unit at seru@cavehill.uwi.edu or 417-4144/4125/4905/4977 between the hours of 8:30 am to 5:00 pm to make a check on the availability of your student ID card.

 

• How do I know the programme to which I have been accepted?
You should review your letter of offer which states the programme.
You may also view your programme when you register for your courses via CHOL.
 

• I am having difficulty registering for my course(s). Who can help me?
If you have received your academic advising and know which courses you wish to registered for but are encountering an issue registering for the courses online, you may need to consult with your Registration Buddy or the Campus IT Services (CITS) Help Desk.
You may contact the Registration Buddy at registrationbuddy@mycavehill.uwi.edu or CITS Help Desk at https://www.cavehill.uwi.edu/cits/services/it-service-desk.aspx

 

• I have completed registration for the semester but I am thinking about changing my programme. What do I do?
You should speak with your academic advisor.  Every student is assigned to an academic advisor and should meet with the advisor at least once during the semester or Academic Year.
 
If necessary, you may visit or contact the Dean’s Office or the Head of Department for assistance with contacting your academic advisor.

You may also visit your Faculty’s webpage to view the relevant contact information https://www.cavehill.uwi.edu/academics/faculties.aspx
 

Study Abroad/Exchange

• What is the Study Abroad/Exchange Programme?
This programme allows Cave Hill students to spend a semester or academic year abroad, studying at one of our partner institutions (https://www.cavehill.uwi.edu/international/partners.aspx ).

 As a student of the UWI you can therefore enjoy “the best of both worlds”, a quality Caribbean education and an enriching international experience.  Study Abroad will enable you to broaden your perspective, deepen your academic knowledge, explore the world, and make new friends and connections that will last a lifetime.

You may view further information on the Study Abroad/Exchange Programme by visiting our International Office webpage:  https://www.cavehill.uwi.edu/international/current-students.aspx