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Centre for Professional Development and Lifelong Learning

Upcoming Courses: January - March 2021

Data Analytics using Microsoft Excel (Advanced)

Data Analytics using Microsoft Excel (Advanced)

This course develops expertise in the use of Microsoft Excel as an analytical tool for business decision-making. It builds on the knowledge gained in the intermediate Data Analytics using Microsoft Excel course.  Advanced/expert topics such as variability and its application to risk analysis, the construction and analysis of decision trees, and the use of probability will be critical elements of the course.

Mode of Delivery: Face-to-Face ONLINE

 

Introduction to R for Business

Introduction to R for Business

R is a powerful free open source statistical computing software that has emerged as the leading programming language for statistics and data analysis.  It is well established in both academia and corporations for robustness, reliability and accuracy, but is still relatively new to the Caribbean region.  R allows the business to combine statistics with computer science in order to extract new insights and new knowledge from the vast amount of data generated from the digital age.  This introductory course in ‘R’ opens to door to the new way of doing business.  Using real cases, allows you  will sit at the computer and learn how to load, merge, clean, reshape, summarize, troubleshoot and transform data into mathematical functions, and produce ‘markdown’ reports using R.   In the final analysis, this course positions you to immediately increase their usefulness to the organisation, as well as to move on to more advanced courses such as Data Science Using R.


Mode of Delivery: Face-to-Face ONLINE
 

 

Data Science for Business using R

Data Science for Business using R

The intelligent use of data can power businesses to new levels of competitiveness. This course provides you with the practical, analytical and technical skills to extract useful knowledge and gain insight from small and large datasets via the ‘R’ tool. The course will address predictive modelling, data scraping, sentiment analysis, and text mining. You will also explore how to generate and incorporate data from webpages, pdf documents and internet search engines such as Google Trends. In summary, the course will bridge the gap between theory and abstract statistics and real-world applications through an instructor-led, hands on approach, and provide you with the analytical and technical tools to distinguish themselves in today’s workplace.

Mode of Delivery: Face-to-Face Online

 

Business Writing for Professionals

Business Writing for Professionals

Effective writing is a powerful tool. This interactive, hands-on course is for those who already have some facility with business writing skills. Class time will be devoted to the writing challenges business professionals regularly encounter. The course is specifically designed for senior executives and aspiring managers, experienced professionals looking to achieve more through business writing, supervisors and senior managers.

Mode of Delivery: Face-to-Face ONLINE

 

Workplace and Community Counselling Skills

Workplace and Community Counselling Skills

Effective counselling and psychosocial support can help vulnerable individuals past challenges such as stress, distress, planned violence, the breakdown of relationships, challenges, suicide and burnout. This course is designed to equip individuals who, as a consequence of community or work related roles, are often called on to offer emotional support, but have no formal training in mental health or counselling. You will take away a practical counselling tool kit, and be positioned to transition to advanced training in counselling.

Mode of Delivery: Face-to-Face ONLINE

 

Diet and Nutrition

Diet and Nutrition

For many patients, specialist care and medicine must be accompanied by dietary changes to effect lasting healing and wellness. This course is designed to enhance the skill set of healthcare professionals in the critical area of diet and nutrition.You will be presented with the knowledge required for the prevention and management of diet related illnesses in children, and in patients confronting diabetes, hypertension, obesity, cancer and renal impairment. Most importantly, you will learn how to prepare efficacious diet plans for each of the aforementioned groups.

Mode of Delivery: Face-to-Face ONLINE

 

Marketing Strategy

Marketing Strategy

Businesses thrive when they actively seek to understand customers and develop strategies and tactics to capture their attention and secure their loyalty. This course focuses on the development of winning marketing strategies for the modern-day marketplace. The core content includes market analysis; brand/product strategies; service marketing strategies; distribution & logistics strategies; Integrated Marketing Communications strategies; and pricing strategies. These strategies will be examined as they relate to customers and competitors.


Mode of Delivery: Face-to-Face ONLINE

 

Sales & Customer Service Professional Certification

Sales & Customer Service Professional Certification

Individuals often gravitate to the fields of Sales, Marketing and Customer Service because they have a natural creativity or a flair for convincing others to buy or invest. Such individuals could become even more adept through exposure to the contemporary theories and concepts of sales, customer service and marketing. This course responds to that need and marries the practical realities of Sales & Customer Service with the theory which underpins predictable and consistent success.

Mode of Delivery: Face-to-Face ONLINE

 

Applied Machine Learning and Data Mining using Matlab and Python

Applied Machine Learning and Data Mining using Matlab and Python

This course in data mining is designed to equip you with the knowledge and skills needed to understand, analyse, and derive insights from vast stores of digital information assets using Matlab and Python. It will prepare you to be competent in the world of “Big Data”, and will help you to develop a good understanding of the basic concepts, principles and techniques of data mining.

Mode of Delivery: Face-to-Face Online

 

Accounting for Managerial Decision Making

Accounting for Managerial Decision Making

Business owners are faced with countless decisions on a daily basis. Managerial accounting information is a key tool used to inform these decisions. By leveraging this powerful tool, managers are able to provide a data-driven look at how to make businesses more successful and stay ahead of competitors. This course serves to equip delegates with the critical accounting skills needed to do just this. By building delegates’ accounting skills as it relates to the use of accounting information for decision making, this course will enable delegates to take advantage of career opportunities in accounting as well as other areas of management.  

​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Corporate Finance

Corporate Finance

The modern corporation faces fierce competition not only in the product markets, but the capital markets as well. Accordingly, knowing how to create and maximize a company’s value is an essential tool for finance professionals. This course therefore seeks to help delegates develop the analytical skills needed for determining and enhancing the value of a firm.

​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Health Care Systems

Health Care Systems

It is recognised that health care systems are becoming increasingly complex, requiring innovative and transformative approaches to management and leadership. This course explores the management of two key types of resources: people and non-people resources including, finances and information. It challenges the notion about the differences between leadership and management and examines the legal and ethical frameworks which underpin management in healthcare system resources.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Equity & Fixed Income Securities

Equity & Fixed Income Securities

It is key for today’s finance professional to have a working knowledge of the benefits and the pitfalls of both equities and fixed incomes, in order to sufficiently advise investors in the future. As such, this course aims to provide this knowledge. In the area of Equities, delegates will be exposed to various valuation methods, financial statement analysis, technical analysis and portfolio management. In terms of Fixed income securities, delegates will be exposed to the basic analytics of fixed-income securities, forward rates, term structure theories, immunization and understanding the effects of various embedded options. 

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Alternative Investments

Alternative Investments

Alternative Investments have grown tremendously over the past two decades and have been receiving increased attention among institutional investors. Hence, the objective of this course is to introduce delegates to alternative assets and the role they play as part of a diversified investment portfolio. Delegates will explore a variety of alternative investments including hedge funds, private equity, commodities, managed futures and real estate. The course will also cover operations, trading strategies, risk management, and performance measures of hedge funds.  

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​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended

 

Introduction to Business Analytics

Introduction to Business Analytics

In an environment of increasingly faster growing data volumes, business analytics is becoming an even more critical capability for enterprises of all types and sizes. Business analytics is therefore an integral part of modern management, and as a result, graduates with skills in business analytics are increasingly in-demand in the job market. This course introduces delegates to the field of business analytics, an area of business administration that considers the extensive use of data, methods, and fact based management to support and improve decision making. Topics to be covered are inclusive of: the evolution of business analytics, descriptive analytics, predictive analytics, and prescriptive analytics.  

​​Mode of Delivery: Face-to-Face

 

Data Preparation and Visualization

Data Preparation and Visualization

Data gathering is often a tedious and arduous job. Once gathered, it typically includes mistakes, omissions, and inconsistencies that can significantly distort the results of data analysis. As a result, data preparation is an inevitable and vital step that needs to be carried out before analysing any large dataset. The goal of this course therefore is to introduce delegates to different tools and techniques designed for collecting data and preparing them for further analysis. The course will cover: obtaining data from the web, APIs, and databases in various formats, detecting errors in large datasets, and the basics of data cleaning.  

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Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Data Mining 1 – Supervised Learning

Data Mining 1 – Supervised Learning

Data mining is a key method for extracting hidden information and knowledge from large volumes of digital data. This course in data mining will therefore prepare delegates to be competent in the world of “Big Data”. It will help delegates develop a good understanding of the basic concepts, principles and techniques of data mining, and equip them with the skills necessary to process large datasets and solve data science problems using data mining tools and systems. Topics to be covered include: decision trees, support vector machines, neural networks, naïve bayes, ensemble methods, and kernel methods.  

​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Project Implementation

Project Implementation

Project Implementation is a course that provides an in-depth knowledge of various tools and techniques for planning, implementation and termination processes for current and future project managers, and persons interested in project or programme evaluation. It serves to provide a foundation for understanding the key components of project management roles, processes and practices, and to demonstrate general and specific approaches to facilitate project managers’ effectiveness as they appropriately plan, strategically position and properly execute, heeding the Project Lifecycle and expected returns.

​​Mode of Delivery: Face-to-Face

 

Digital Analytics

Digital Analytics

This course is designed to develop students’ conceptual and practical understanding of how to utilize digital data to drive business success. Specifically, it will expose students to an array of the most current digital analytics tools and methods as well as to the technical information necessary to: obtain and analyse digital data, turn data into insights and communicate insights into actionable recommendations. Upon completion of this course, students will be equipped with the skills necessary to implement digital analytics in an organizational context in order to support and achieve both strategic and tactical business objectives.

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Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Project Financing

Project Financing

Developing nations like most Caribbean territories utilize international sources of financing for funding large projects such as infrastructural projects. These projects therefore require crucial evaluation given the financial risk and other risks projects may face. Project financing has therefore become a critical area of study given that it is the preferred method of funding large scale projects in both developed and developing nations alike, and as such, is a crucial knowledge area required by project managers and, by extension, any professional working on projects within their organization. This course will focus on understanding the rationale for project financing, how to prepare the financial plan, assess the risks, design the financing mix, and raise the funds for projects.

​​Mode of Delivery: Face-to-Face

 

Project Procurement and Contract Management

Project Procurement and Contract Management

This course examines the basic principles and methods for contracting, procurement and disbursement involved in Project Management. Delegates will explore the processes used to procure goods, works, services, as well as acquire resources for completion and fulfilment of requirements of projects funded by international financial institutions.

​​Mode of Delivery: Face-to-Face

 

Strategic Human Resource Management

Strategic Human Resource Management

The emergence of a knowledge economy and society has contributed to the growing recognition that human resources now represent a critical investment that must be strategically managed to ensure success in an increasingly turbulent global marketplace.  This course identifies how human resource management can gain credibility as a new strategic business partner and give credence to the often-quoted statement that ‘people are our most important asset’. The evolution of strategy and models of strategic human resource management form a substantive element in the course which also examines changing labour markets configurations.

​​Mode of Delivery: Face-to-Face

 

Social, Economic, Political, Environmental Impact Assessment

Social, Economic, Political, Environmental Impact Assessment

In many parts of the world, social and environmental impact studies are now a prerequisite in developmental project applications. Decision makers therefore need data to determine which programs or policies would be most beneficial to society. Social and environmental impact assessment is a course designed to address the aforementioned issues. In this course, delegates will engage in an in- depth study and practice of key quantitative and qualitative methodologies that enable project management professionals and programme evaluators to determine the impact a proposed project will have, to evaluate whether a project in progress is on track to achieve its estimated impact, and/or to evaluate whether a completed or terminated project has achieved its promised impact.

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Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Recruitment and Selection

Recruitment and Selection

Employees are a vital part in determining the success of a business. Finding the best employees for each position requires strong recruitment strategies because top talent is hard to find. This Recruitment and Selection course provides delegates with an understanding of recruitment and selection methods and processes. The role of recruitment and selection is examined in this course, in relation to an organization’s overall profitability or viability.

​​Mode of Delivery: Face-to-Face

 

Project Evaluation

Project Evaluation

In this course, delegates will study the critical assumptions underpinning qualitative approaches to evaluation: design and social, survey projects; advanced methods for data collection and analysis; reporting; confidentiality of delegates; ethics of qualitative inquiry. In addition, delegates will examine quantitative methods of inquiry, including input-output analysis; linear and nonlinear programming; goal programming; proportions; analysis of social survey data; linear equations and functions; multivariate and other statistical techniques.

​​Mode of Delivery: Face-to-Face

 

Strategic Marketing for Tourism and Hospitality

Strategic Marketing for Tourism and Hospitality

Tourism is considered the world’s fastest growing industry. With the importance of tourism in global terms, there is increasing competition among destinations and tourism products. Being front of mind with the travelling consumer is therefore paramount for any destination and its tourism product suppliers. Strategic marketing becomes more critical with increasing competition and the ability to market successfully takes both knowledge and skill. This module therefore focusses on developing the knowledge and skills necessary for effective marketing and management of tourism by drawing extensively on the relevant theory essential to understanding this sector. This module also examines the strategic marketing planning process, recognizing marketing as an integral management component due to the competitive nature of the sector.

​​Mode of Delivery: Face-to-Face

 

Performance Management

Performance Management

When performance management is systematically and effectively executed and sustained over the long term, it raises the organization’s standard of excellence and improves both individual and organizational performance. Therefore, this course provides delegates with both the context and foundations of performance assessment and management. Moreover, it will provide delegates with an appropriate understanding of the strategic and practical application of performance management systems. Furthermore, it will increase the student’s skill levels in performance assessment and management.

​​Mode of Delivery: Face-to-Face

 

Marketing Management and Strategy

Marketing Management and Strategy

This course focuses on strategic marketing decision-making skills and best practices in the marketing arena in order to develop capable marketing personnel who have potential for growth. The core content includes analyzing markets; target marketing; planning techniques; marketing mix strategies, and implementation and control strategies. Specific attention is placed on strategic management principles that are pertinent to the marketing management process.

​​Mode of Delivery: Face-to-Face

 

Marketing Research

Marketing Research

In the changing global market, maintaining a competitive edge is crucial for the survival of all businesses. Regardless of whether it is a starting business or a business in the process of expanding, market research provides business owners with access to accurate, timely and relevant information that is instrumental in making better strategic decisions, avoiding costly mistakes, and ultimately, successfully growing their businesses. This course is designed to equip delegates with the skills to be critical consumers and users of marketing research data, to undertake their own research studies (both qualitative and quantitative) and to conduct analysis of marketing research data.

​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Risk, Crisis and Disaster Management

Risk, Crisis and Disaster Management

This module on Risk, Crisis and Disaster Management will introduce delegates to the key concepts, definitions and tools to bring hazard sensitivity in the formulation of policy, programmes and services in which they are likely to be engaged. Further, it will familiarize them with initiatives and strategies for disaster loss reduction in Caribbean tourism.

​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Services Marketing

Services Marketing

This course explores the core 8 “P” concepts in services marketing, and the tools used by marketers in the creation of service marketing strategies, tactics and plans. The course is broken into four overarching areas; Understanding Service Markets, Products & Customers; Building the Service Model; Managing the Customer Interface; and Implementing Profitable Service Strategies. To complement these areas the facilitator also incorporates case studies and local/ regional “best practices”.

​​Mode of Delivery: Face-to-Face

 

Sports and Events Management

Sports and Events Management

Sports events attract large crowds, media attention and considerable corporate investment; they help to create national identity, are important to a country’s tourism appeal and can be a catalyst for host city legacies of new venues, regeneration and municipal infrastructure. The aim of the Sport and Event Management module is to provide the delegate with the opportunity to develop a critical appreciation of the role of planning, bidding, funding, implementing and creating a legacy of sport events.

​​Mode of Delivery: Face-to-Face

 

Health Management III (Human Resources for Health)

Health Management III (Human Resources for Health)

This course is designed to introduce delegates to the general concepts of human resources development with specific focus on the human resources management within the health sector. It will provide a general orientation to the subject matter where delegates will be presented with an overview of the situation of Human Resources for Health from global and regional perspectives. Delegates will therefore gain sound knowledge on topics including organizational development, health sector reform, strategic planning of human resources, and the identification of various functions and stakeholders of human resources management in the health sector.

​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Building Customer Service Excellence

Building Customer Service Excellence

This course is designed to equip delegates with the requisite knowledge for providing potential and existing internal and external clients with outstanding customer service, and the ability to confidently navigate difficult situations. The face-to-face training room sessions will provide delegates with the opportunity to discuss and share experiences with other customer service professionals while understanding their role in shaping the customer experience.


Mode of Delivery: Face-to-Face ONLINE

 

Supervisory Management Skills

Supervisory Management Skills

The short course in Supervisory Management Skills provides delegates with the knowledge needed to become successful in any supervisory position. In this course, delegates will be equipped with the necessary skills to improve decision making, communication, time management, workplace relationships, and crucially, improve performance and productivity the workplace. By the end of this course, delegates will have the necessary knowledge, skills and abilities to practice effective supervisory management in both the public and private sector and across industries.


Mode of Delivery: Face-to-Face ONLINE

 

Cloud Computing

Cloud Computing

The course exposes students to the important concepts, technologies and architectures that form the cloud computing paradigm. Topics that will be covered in this course include: fundamental concepts and models, cloud enabling technology, cloud infrastructure mechanisms, cloud security mechanisms, cost metrics and pricing models and service quality metrics and SLAs. Students who are pursuing careers as application developers, a web developers, or a system administrators; or those desirous of fostering a clear understanding of cloud computing, as well as the ability to clearly articulate the business case for cloud computing will benefit from this course. The delivery mechanisms used for this course include face-to-face lectures, online and in-class discussions, class presentations and hands-on labs.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Enterprise Architecture Modelling

Enterprise Architecture Modelling

This course equips students with the knowledge, tools and techniques used in modelling enterprise systems. It will cover topics that include: an introduction to enterprise architecture; governance instruments; architecture methods and frameworks; description languages like BPMN and UML; enterprise modelling; viewpoint design and visualization; architecture analysis and alignment. This course targets students pursuing careers in IT as developers, architects, project/team leaders, project managers, IT managers or IT consultants. Students currently holding, occupying, or who aspire to undertake team lead, architect or management positions will immediately benefit from this course. Course delivery will be realised through face-to-face interactive lectures, online and in-class discussions and hands-on lab sessions.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Enterprise Information Systems

Enterprise Information Systems

This course presents an overview of all aspects on information systems in the enterprise. Topics to be covered include: managing in a digital world, managing information system infrastructures, gaining the competitive edge using information systems; developing information systems and using big data and analytics. This course is for students who want a strong foundation in developing IT systems as well as the ability to clearly articulate the business case for its adoption. It is also for students seeking a career path in application development, IT management, project management, software testing and security. The course will be delivered using face-to-face lectures, online and in-class discussions, class presentations and hands-on labs.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

iOS Development

iOS Development

The course will address issues ranging from generic good design and programming principles to test-driven mobile development using Swift. Apple’s guidelines for application development and design will also be examined. Students pursuing careers in mobile application development, Web development, mobile computing or IT consulting will benefit from this course. The material for this course will be delivered using a combination of interactive lectures, online and face-to-face discussions and laboratories.

This course replaces COMP 6109 iOS Development Environment

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Web Technologies

Web Technologies

This course equips students with the tools they need to start the Web development process that is part of implementing e-Business/e-Commerce solutions. They will learn about Web site development, the tools used to create flexible and responsive websites and the fundamentals of Web application design and development. Students pursuing careers in Web application development, content management and curation, software development or web site design, will benefit from this course. The delivery mechanisms used for this course include face-to-face lectures, online and in-class discussions, class presentations and hands-on labs.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended

 

An Introduction to Technology Entrepreneurship

This course introduces students to concepts of technology entrepreneurship through a study of entrepreneurs who commercialized high-technology products. It explains why poor developing countries consider the COT so important and exposes students to the process of creating a new venture, different types of ventures, and the models, theories, instruments and mechanisms of technology entrepreneurs. This course also introduces students to fundamental financial and management principles needed for technology based entrepreneurs.


​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended

 

 

Businesss Opportunity Development

This course teaches students how to identify and evaluate potential business opportunities, as well as evaluate and create business plans for high technology ventures. By the end of the course the student, as a part of a group, will have created a business plan for a new venture.


Mode of Delivery: Face-to-Face, Online, HyFlex or Blended

 

Business Leadership for Technology Entrepreneurs

The course provides students with the opportunity to:
  • Develop a range of skills to enable them to relate to, connnect with and influence people and other entities within- and associated with- the technology start-up.
  • Develop the business acument necessary to maximize the likelihood of success in an entrepreneurial environment.
  • Develop an awareness of social entrepreneurship and corporate social responsibility by challenging students to become champions for socially responsible businesses to build our evolving societies.


On completing this course students will be able to forge and maintain strong working relationship with everyone involved in their technology start-up in order to move the business forward with the best technology expertise, have and understanding of the goals of their start-up and adopt a targeted approach to the overall competitive landscape.

 

Advance Trade In Services

Advance Trade In Services

This course introduces students to the rules based system governing international trade in services, the ongoing negotiations for greater liberalization of depth and scope of services at the multilateral, regional and bilateral levels as well as recent development and trends shaping the landscape for traded services.Specific comparative analysis will be made to the negotiation, formulation and operation of the rules governing services in various fora. Attention would be paid to the powerful influences on patterns of trade. This would include rapid technological advances that propel the rise of FinTech, servicification, global value chains as well as international organisations and groupings such as the World Trade Organisation (WTO) and the Organisation for Economic Co-operation and Development (OECD) and the European Union (EU)


​​Mode of Delivery: Face-to-Face, Online, HyFlex or Blended

 

Market Access – Trade in Goods

Market Access – Trade in Goods

The course introduces students to the substantive provisions of trade law relating to market access for trade in goods. In particular, students will acquire a thorough understanding of the role of tariffs in international trade; the rules pertaining to the application of tariffs, other duties and charges and non-tariff barriers to market access and the implications of these rules for Caribbean countries. Students will also acquire skills in interpreting the Harmonized Commodity Description and Coding System which is widely used to indicate the outcomes of market access negotiations on tariffs and rules of origin. By the end of the course students will be expected to apply the knowledge and skills acquired to analyse actual and hypothetical Caribbean trade policies and instruments including the CARICOM Common External Tariff and Rules of Origin.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

Intellectual Property, Innovation and International Trade Policy

Intellectual Property, Innovation and International Trade Policy

This course focuses on the role and significance of intellectual property rights in the global trading system. Specific attention will be paid to understanding the role of innovation in development, particularly for small economies.  Intellectual property rights are key elements of existing and proposed regional and bilateral trade agreements in which CARICOM states are involved. Thus, regional trade practitioners should understand how intellectual property rights located within International trade agreements can improve trade competitiveness.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended
 

 

International Negotiations & Policy

International Negotiations & Policy

This module is designed to be an intensive practical workshop to assist students to develop negotiating skills in the international trading arena.  The goal of this course is to provide students with a grounding in the fundamentals of interest-based negotiation principles and techniques. A collateral goal is to provide students with exposure to negotiation, mediation and dispute resolution scenarios that will provide a basis for understanding of government and private sector interests, roles, and practical techniques in trade negotiations.

Mode of Delivery: Face-to-Face, Online, HyFlex or Blended