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Centre for Professional Development and Lifelong Learning

Upcoming Courses: March - May 2019

Workplace and Community Counselling Skills

Workplace and Community Counselling Skills

Effective counselling and psychosocial support can help vulnerable individuals past challenges such as stress, distress, planned violence, the breakdown of relationships, challenges, suicide and burnout. This course is designed to equip individuals who, as a consequence of community or work related roles, are often called on to offer emotional support, but have no formal training in mental health or counselling. You will take away a practical counselling tool kit, and be positioned to transition to advanced training in counselling.

Mode of Delivery: Face-to-Face

 

Coaching Techniques for Supervisors and Managers

Coaching Techniques for Supervisors and Managers

Employee potential can remain untapped when managers/owners do not possess mentoring and coaching skills. This course will introduce supervisors and managers/business owners to the coaching techniques used to motivate employees, enhance their performance and effect behavioural change. Guidance on pursuing advanced coaching certification will also be provided.

Mode of Delivery: Face-to-Face

 

Management Skills for New Supervisors

Management Skills for New Supervisors

Making the transition from individual contributor to supervisor can be challenging. This seminar is designed to provide you with techniques and skills to enhance your effectiveness as supervisors. Using a series of hands-on exercises, you will learn to communicate expectations, motivate team members, hold people accountable, coach for performance improvement, provide feedback, plan for development, and effectively manage your time, priorities and projects.

Mode of Delivery: Face-to-Face

 

Sales & Customer Service Professional Certification

Sales & Customer Service Professional Certification

Individuals often gravitate to the fields of Sales, Marketing and Customer Service because they have a natural creativity or a flair for convincing others to buy or invest. Such individuals could become even more adept through exposure to the contemporary theories and concepts of sales, customer service and marketing. This course responds to that need and marries the practical realities of Sales & Customer Service with the theory which underpins predictable and consistent success.

Mode of Delivery: Face-to-Face

 

Contemporary Project Management

Contemporary Project Management

This course, based on the newly released Project Management Book of Knowledge (PMBOK Guide, 6th Edition) provides an overview of the theory, framework, international standards, tools and techniques used to effectively design, manage and deliver projects on time and in budget. You will learn the overall approach and specific processes that “good/best practices” suggest, to ensure your projects are appropriately planned, strategically positioned, and properly executed and managed within your organizations.

Mode of Delivery: Face-to-Face

 

Practical Research for Policy and Government Professionals

Practical Research for Policy and Government Professionals

Research is essential to meaningful planning and policy development in the public sector. Well-executed research significantly enhances the probability of accurate definition of stakeholder issues and challenges and facilitates the identification of robust solutions for all key stakeholder groups. This course seeks to develop critical competencies in the scientific and practical execution of policy-based and government research for various service and operational areas. These competencies will range from the development of research objectives and the crafting of research designs and plans, to the implementation of various research methodologies and other related research procedures to assist in policy-formulation and execution.

Mode of Delivery: Face-to-Face

 

Digital Marketing

Digital Marketing

Digital Marketing is now an integral part of the modern marketing landscape and is a key vehicle for forging stronger relationships with current customers and for reaching a global audience in a cost-effective, customer friendly manner. A grasp of analytics will give delegates greater career success in the local, regional and international marketing arenas. Digital Marketing will introduce delegates to market development, marketing strategy and consumer engagement in the electronic and digital environments. The course will address website and social media site design and the development of mobile marketing campaigns.

​​Mode of Delivery: Face-to-Face

 

Product Planning and Brand Management

Product Planning and Brand Management

Consumer expectations are one of the key areas of focus for successful businesses in today’s competitive environment. This has resulted in Brand management becoming an integral part of modern marketing. The focus of this course is to help delegates to understand these expectations and how to meet them through well managed brands. This course builds on existing communications and consumer behaviour models in order to explore many of the issues facing a modern-day Marketing Manager.

​​Mode of Delivery: Face-to-Face

 

Database Design and Management

Database Design and Management

Database design and management skills are vital to enable efficient storage and extraction of large volumes of digital data.  This course will enable delegates to develop a good understanding of the basic concepts, principles and techniques of database design and management, and equip them with the skills necessary to analyse, design, and develop well-structured relational databases. In particular, delegates will learn data modelling using entity-relationship diagrams and will use database management systems (DBMS) to gain an appreciation of the concepts and practical applications of database management.

​​Mode of Delivery: Face-to-Face

 

Service Quality in Hospitality & Tourism

Service Quality in Hospitality & Tourism

This course will examine the many aspects of service quality as it relates to management, operations, human resources management, competitiveness, technology, and customer/guest satisfaction, all within the context of the Hospitality and Tourism industry. It draws upon the delegate’s wide range of basic disciplines to provide the fundamental knowledge and skills that are required to fulfil the diverse demands placed upon individuals in management positions within the hospitality and tourism industry.

​​Mode of Delivery: Face-to-Face

 

Events Operation Management

Events Operation Management

Event operations is increasingly being used to provide new revenue streams and profits for a wide range of hospitality and tourism businesses. Businesses are therefore being challenged by competitors and industry demands to better utilise space, manpower and other expensive resources to achieve sustainable competitive advantage. Growing specialist skills in event operations management therefore becomes critical if tourism destinations and/or hospitality organisations are to increase profits through this activity. The module introduces a range of event operations management models and techniques and considers the importance of quality management through the process. The module will demonstrate how theoretical understanding can be applied and help aid the operational planning and implementation of events.

​​Mode of Delivery: Face-to-Face

 

Logistics and Supply Chain Analysis for LSCM Professionals

Logistics and Supply Chain Analysis for LSCM Professionals

This course is aimed at business professionals working in Logistics and Supply Chain Management that wish to delve deeper into the analytical aspects of the field. At the end of this course, you will be able to use econometric and advanced statistical techniques in logistics and supply chain decisions. Upon completion of the course, you are expected to effectively align your activities with those of the logistics and supply chain management team within your organisation, leading to smoother, more profitable operations.

Mode of Delivery: Face-to-Face

 

Consumer Protection Training: The New Era of Consumer Protection…2019 and Beyond

Consumer Protection Training: The New Era of Consumer Protection…2019 and Beyond

Over the years, the need for consumer protection has increased due to factors such as rapid industrialization, revolution in Communication technology and globalization. However, many individuals are typically unaware of Consumer rights and therefore tend to exercise unfair practices in organizations. This course is designed to enable delegates to be able to detect, report, address and prevent fraudulent schemes relating to Consumer Protection. Delegates will therefore be provided with the relevant laws, rules, codes and standards relating to Consumer Protection in Barbados. Regulatory areas such as the Consumer Protection Act, the Sale of Goods Act, The Consumer Guarantees Act, The Hire Purchase Act and the Electronic Transaction Act will be discussed alongside key topics such as Product Liability, Digital Transactions, Misleading and Deceptive Conduct, and Unfair Trading Practices. The course will provide delegates with the practical knowledge they need to have in order to protect and safeguard their consumers’ rights.

Mode of Delivery: Face-to-Face