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Centre for Professional Development and Lifelong Learning

Upcoming Courses: October 2019- March 2020

Business Analytics

Business Analytics

The ability to use data effectively to drive rapid, precise and profitable decisions has been a critical strategic advantage of companies such as Apple, Google and Walmart. Business and data analytics are therefore integral to modern management and graduates with business analytics skills are in increasing demand.  This course introduces you to the field of business analytics. Using real-world case studies, this course will enable you to develop skills in analyzing business situations.  You will also learn how to identify and evaluate opportunities in which business analytics can be used to support the decision-making process and improve performance. The triad of descriptive analytics, predictive analytics and prescriptive analytics will be covered.

Mode of Delivery: Face-to-Face Online

 

Data Analytics using Microsoft Excel (Intermediate)

Data Analytics using Microsoft Excel (Intermediate)

Microsoft Excel is used by many businesses, but few are maximizing its analytical capabilities to support business decision-making. This course develops an intermediate level of competence in the advanced features of Microsoft Excel.  On completion, you will be able to use Microsoft Excel to produce information that can support the decision-making process, as well as to automate necessary but tedious tasks required in an organizational setting, resulting in time and cost efficiencies. Topics such as the application of statistics in business and how to present data in both graphical and tabular format for immediate transfer of information to support the decision-making process will be addressed.

Mode of Delivery: Face-to-Face ONLINE

 

Data Analytics using Microsoft Excel (Advanced)

Data Analytics using Microsoft Excel (Advanced)

This course develops expertise in the use of Microsoft Excel as an analytical tool for business decision-making. It builds on the knowledge gained in the intermediate Data Analytics using Microsoft Excel course.  Advanced/expert topics such as variability and its application to risk analysis, the construction and analysis of decision trees, and the use of probability will be critical elements of the course.

Mode of Delivery: Face-to-Face ONLINE

 

Introduction to R for Business

Introduction to R for Business

R is a powerful free open source statistical computing software that has emerged as the leading programming language for statistics and data analysis.  It is well established in both academia and corporations for robustness, reliability and accuracy, but is still relatively new to the Caribbean region.  R allows the business to combine statistics with computer science in order to extract new insights and new knowledge from the vast amount of data generated from the digital age.  This introductory course in ‘R’ opens to door to the new way of doing business.  Using real cases, allows you  will sit at the computer and learn how to load, merge, clean, reshape, summarize, troubleshoot and transform data into mathematical functions, and produce ‘markdown’ reports using R.   In the final analysis, this course positions you to immediately increase their usefulness to the organisation, as well as to move on to more advanced courses such as Data Science Using R.


Mode of Delivery: Face-to-Face ONLINE
 

 

Data Science for Business using R

Data Science for Business using R

The intelligent use of data can power businesses to new levels of competitiveness. This course provides you with the practical, analytical and technical skills to extract useful knowledge and gain insight from small and large datasets via the ‘R’ tool. The course will address predictive modelling, data scraping, sentiment analysis, and text mining. You will also explore how to generate and incorporate data from webpages, pdf documents and internet search engines such as Google Trends. In summary, the course will bridge the gap between theory and abstract statistics and real-world applications through an instructor-led, hands on approach, and provide you with the analytical and technical tools to distinguish themselves in today’s workplace.

Mode of Delivery: Face-to-Face Online

 

Inventory and Warehouse Management

Inventory and Warehouse Management

Wastage, obsolescence and ineffective warehouse and inventory management are proven to reduce a firm’s profitability, yet there has been insufficient adoption of proven models for inventory and warehouse management within Caribbean business settings. This course will introduce you to the theories and concepts of inventory and warehouse management with specific emphasis on identifying the components of inventory related costs, estimating the cost of said components, controlling material flow through materials requirement planning and just-in-time delivery and managing inventory related response to customer demand. In summary, you will take away the knowledge to better manage your areas, and to effectively align your activities with those of the logistics and supply chain management team within your organisation, leading to smoother, more profitable operations.

Mode of Delivery: Face-to-Face Online

 

 

Strategic Logistics and Supply Chain Management for non-LCSM professionals

Strategic Logistics and Supply Chain Management for non-LCSM professionals

Logistical (movement of goods from manufacturer to final consumer) expertise creates cost efficiencies which can be passed on as reduced prices/increased value to consumers. Effective supply chain management, (the management of relationships between supplier, manufacturer, wholesaler and retailer) also creates value that can generate competitive advantage for every member of the supply chain. This course presents the strategic role of logistics and supply chain management by examining the practice of logistics and supply chain management, as well as the link between logistics and supply chain strategy and overall corporate and marketing strategy. In summary, this course is intended to strengthen the internal coordination between the LSCM function and other functions within corporations, as well as equip you with the skills to maximise supply chains to achieve competitive advantage.


Mode of Delivery: Face-to-Face  Online

 

 

Digital Marketing

Digital Marketing

Digital marketing is fast becoming one of the primary ways which businesses market themselves, and it has become critical that firms are at the forefront of online marketing in order to keep up with the competition. As such, digital marketing professionals are increasingly sought after. In this cutting-edge course, you will gain an introductory knowledge of the latest theories and discourse in the ever-changing digital marketing landscape and be able to critique digital marketing channels and provide recommendations based upon this critique. You will learn how to develop an implementable and SMART digital strategy; how to optimize management of social and digital channels, and how to develop individualized customer profiles for better targeting.

Mode of Delivery: Face-to-Face Online

 

Contemporary Project Management

Contemporary Project Management

This course, based on the newly released Project Management Book of Knowledge (PMBOK Guide, 6th Edition) provides an overview of the theory, framework, international standards, tools and techniques used to effectively design, manage and deliver projects on time and in budget. You will learn the overall approach and specific processes that “good/best practices” suggest, to ensure your projects are appropriately planned, strategically positioned, and properly executed and managed within your organizations.

Mode of Delivery: Face-to-Face ONLINE

 

Applied Machine Learning and Data Mining using Matlab and Python

Applied Machine Learning and Data Mining using Matlab and Python

This course in data mining is designed to equip you with the knowledge and skills needed to understand, analyse, and derive insights from vast stores of digital information assets using Matlab and Python. It will prepare you to be competent in the world of “Big Data”, and will help you to develop a good understanding of the basic concepts, principles and techniques of data mining.

Mode of Delivery: Face-to-Face Online

 

Introduction to Business Analytics

Introduction to Business Analytics

In an environment of increasingly faster growing data volumes, business analytics is becoming an even more critical capability for enterprises of all types and sizes. Business analytics is therefore an integral part of modern management, and as a result, graduates with skills in business analytics are increasingly in-demand in the job market. This course introduces delegates to the field of business analytics, an area of business administration that considers the extensive use of data, methods, and fact based management to support and improve decision making. Topics to be covered are inclusive of: the evolution of business analytics, descriptive analytics, predictive analytics, and prescriptive analytics.  

​​Mode of Delivery: Face-to-Face

 

Project Implementation

Project Implementation

Project Implementation is a course that provides an in-depth knowledge of various tools and techniques for planning, implementation and termination processes for current and future project managers, and persons interested in project or programme evaluation. It serves to provide a foundation for understanding the key components of project management roles, processes and practices, and to demonstrate general and specific approaches to facilitate project managers’ effectiveness as they appropriately plan, strategically position and properly execute, heeding the Project Lifecycle and expected returns.

​​Mode of Delivery: Face-to-Face

 

Project Financing

Project Financing

Developing nations like most Caribbean territories utilize international sources of financing for funding large projects such as infrastructural projects. These projects therefore require crucial evaluation given the financial risk and other risks projects may face. Project financing has therefore become a critical area of study given that it is the preferred method of funding large scale projects in both developed and developing nations alike, and as such, is a crucial knowledge area required by project managers and, by extension, any professional working on projects within their organization. This course will focus on understanding the rationale for project financing, how to prepare the financial plan, assess the risks, design the financing mix, and raise the funds for projects.

​​Mode of Delivery: Face-to-Face

 

Project Procurement and Contract Management

Project Procurement and Contract Management

This course examines the basic principles and methods for contracting, procurement and disbursement involved in Project Management. Delegates will explore the processes used to procure goods, works, services, as well as acquire resources for completion and fulfilment of requirements of projects funded by international financial institutions.

​​Mode of Delivery: Face-to-Face

 

Strategic Human Resource Management

Strategic Human Resource Management

The emergence of a knowledge economy and society has contributed to the growing recognition that human resources now represent a critical investment that must be strategically managed to ensure success in an increasingly turbulent global marketplace.  This course identifies how human resource management can gain credibility as a new strategic business partner and give credence to the often-quoted statement that ‘people are our most important asset’. The evolution of strategy and models of strategic human resource management form a substantive element in the course which also examines changing labour markets configurations.

​​Mode of Delivery: Face-to-Face

 

Recruitment and Selection

Recruitment and Selection

Employees are a vital part in determining the success of a business. Finding the best employees for each position requires strong recruitment strategies because top talent is hard to find. This Recruitment and Selection course provides delegates with an understanding of recruitment and selection methods and processes. The role of recruitment and selection is examined in this course, in relation to an organization’s overall profitability or viability.

​​Mode of Delivery: Face-to-Face

 

Strategic Marketing for Tourism and Hospitality

Strategic Marketing for Tourism and Hospitality

Tourism is considered the world’s fastest growing industry. With the importance of tourism in global terms, there is increasing competition among destinations and tourism products. Being front of mind with the travelling consumer is therefore paramount for any destination and its tourism product suppliers. Strategic marketing becomes more critical with increasing competition and the ability to market successfully takes both knowledge and skill. This module therefore focusses on developing the knowledge and skills necessary for effective marketing and management of tourism by drawing extensively on the relevant theory essential to understanding this sector. This module also examines the strategic marketing planning process, recognizing marketing as an integral management component due to the competitive nature of the sector.

​​Mode of Delivery: Face-to-Face

 

Marketing Management and Strategy

Marketing Management and Strategy

This course focuses on strategic marketing decision-making skills and best practices in the marketing arena in order to develop capable marketing personnel who have potential for growth. The core content includes analyzing markets; target marketing; planning techniques; marketing mix strategies, and implementation and control strategies. Specific attention is placed on strategic management principles that are pertinent to the marketing management process.

​​Mode of Delivery: Face-to-Face

 

Services Marketing

Services Marketing

This course explores the core 8 “P” concepts in services marketing, and the tools used by marketers in the creation of service marketing strategies, tactics and plans. The course is broken into four overarching areas; Understanding Service Markets, Products & Customers; Building the Service Model; Managing the Customer Interface; and Implementing Profitable Service Strategies. To complement these areas the facilitator also incorporates case studies and local/ regional “best practices”.

​​Mode of Delivery: Face-to-Face

 

Sports and Events Management

Sports and Events Management

Sports events attract large crowds, media attention and considerable corporate investment; they help to create national identity, are important to a country’s tourism appeal and can be a catalyst for host city legacies of new venues, regeneration and municipal infrastructure. The aim of the Sport and Event Management module is to provide the delegate with the opportunity to develop a critical appreciation of the role of planning, bidding, funding, implementing and creating a legacy of sport events.

​​Mode of Delivery: Face-to-Face

 

Introduction to Cybersecurity

Introduction to Cybersecurity

With the increasing dependence on the Internet for economic growth, countries throughout the world are paying particular attention to the security of those online assets and related resources. As a result, there has been a rapid increase in the demand for human resource capacity in the area of cybersecurity. Therefore, this course seeks to provide delegates with an understanding of the basics of Cybersecurity.

Mode of Delivery: Face-to-Face ONLINE