This course provides the ideal foundation in emotional intelligence for leaders and managers. It provides delegates with the opportunity to assess their own emotional intelligence and equips them with the skills needed to further develop their emotional intelligence capabilities and those of their employees. Some of the concepts that delegates will learn are: exercising emotional self-control, understanding and managing triggers and developing empathy for co-workers and employees. This course also explores how emotional intelligence can be applied to a variety of management and leadership issues that arise in the workplace.
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Change is inevitable within organisations but leading such change can be an arduous task. This course will provide you with the tools, techniques and strategies you need to effectively manage and lead your organisation through effective change and can help you to avoid the common pitfalls associated with leading change. This course is designed to provide theoretical and practical guidance on identifying the key challenges that come with leading organisational change, dealing with resistance to change and sustaining change over time. The concepts and issues examined in this course apply across sectors, industries and regions.
