Centre for Professional Development and Lifelong Learning

Leadership and Management

Leading and Managing with Emotional Intelligence

Overview

This course provides the ideal foundation in emotional intelligence for leaders and managers. It provides delegates with the opportunity to assess their own emotional intelligence and equips them with the skills needed to further develop their emotional intelligence capabilities and those of their employees. Some of the concepts that delegates will learn are: exercising emotional self-control, understanding and managing triggers and developing empathy for co-workers and employees. This course also explores how emotional intelligence can be applied to a variety of management and leadership issues that arise in the workplace.

What will I Learn?

On successful completion of the course, delegates will be able to:

  • Develop a strong awareness of their own emotions, as well as the emotions of those they lead;
  • Maintain strong and productive workplace relationships and team environments through the analysis of “emotional data”;
  • Apply key emotional intelligence skills in the workplace;
  • Use their emotional intelligence to drive and implement change.

Who Should do this Course

Senior managers and leaders who desire to enhance their overall effectiveness through EI, who need to create a healthy, productive workplace and those desirous of learning how to maximise their emotional intelligence and that of their employees.

At a Glance

  • Date: November 7th-8th 2019
  • Time: Thursday and Friday, 9:00am – 5:30pm
  • Duration: 2 Days (15 hours)
  • Certificate Awarded: Professional Development Certificate of Competence
  • Capacity: 25
  • Cost: BDS $3000/ US$1500
The following topics and concepts will be addressed:

  1. Emotional Intelligence Skills for Effective Leadership
  • Emotionally Intelligent Speaking and Listening Skills
  • Social Recognition and Regulation Skills

 

  1. Evaluating Emotional Intelligence
  • Recognising and Regulating your emotions
  • Exercising emotional self-control
  • Identifying and Managing triggers

 

  1. Applying Emotional Intelligence in the Workplace
  • Addressing Leadership Challenges and Opportunities through EI
  • Strengthen Workplace Relationships through EI
  • Managing Healthy Conflict through Communication

 

  1. Improving your Influence through Emotional Intelligence
  • Empathy as a Powerful Influencing Strategy
  • Addressing Employee Resistance through EI
  • Use emotional intelligence to identify other influencing strategies

 

  1. Managing Change with Emotional Intelligence
  • The Emotional Response to Change
  • Communication Skills That Leaders Can Use Address Resistance to Change
  • Driving change through EI

 

  1. Leading Emotionally Intelligent Teams
  • Emotional Intelligence Strategies Necessary for Building an Emotionally Intelligent Team
  • Navigating Stressful Situations through Emotionally Intelligent Mindfulness Practices
  • Maximising Team Performance through EI
 
This course will combine lecturers, real life examples and in class discussions with interactive practical exercises such as simulations. As the course will be engaging and practical, delegates are expected to be actively involved in the sessions.
 

Georgia Inniss and Dr Dion Greenidge
 

Dr Dion Greenidge

Dr Greenidge currently holds the position of Senior Lecturer in Management and is also the current Graduate Coordinator in the Department of Management Studies. He holds a B.A. (Honors) in Psychology (UWI), a M.Sc. in Work and Organisational Psychology (Institute of Work, Health and Organisations, University of Nottingham), and a Ph.D in Applied Psychology (Institute of Work, Health and Organisations, University of Nottingham).  Dr Greenidge has been involved in a number of academic and industry-related research projects and has presented work at regional and international conferences. He has authored or co-authored several published academic papers in international journals and book chapters.  His research interests include (but are not limited to) structure and measurement of personality and other individual difference variables; and the interplay between workplace health, employee attitude and behaviours, and organisational outcomes.