Centre for Professional Development and Lifelong Learning

Human Resource Management

An organisation is only as good as the quality of its resources and its primary resource is its people. Cognisant of this, the human resource management experts at the Centre for Professional Development and Lifelong Learning have developed a suite of courses spanning from recruitment and selection to performance management to succession planning; essentially a complete tool kit for maximising the potential, productivity and organisational commitment of one’s team members. Recognising the challenge of moving from being an independent contributor to team leader, CPDLL also offers specialised courses in Leadership and Management for new managers and new supervisors.

Human Resource Management

Developing Your Emotional Intelligence: Essential Tools to Position Yourself for Personal, Team, and Workplace Success

Overview

Emotional intelligence is a key competency required for employees to possess, as it leads to productive relationships and a successful workplace. This course will therefore focus on the practical applications of emotional intelligence, by focussing on the skills needed to develop self-awareness, manage emotions in difficult situations and enhance workplace relationships. Additionally, this course will seek to help delegates understand their own emotions, as well as the emotions of others so that they will be able to communicate effectively with those they work with and make better decisions within their organisation.

Mode of Delivery: Face-to-Face

What will I Learn?

On successful completion of the course, delegates will be able to:

  • Discuss the importance of emotional intelligence to the workplace;
  • Address Complex EI Challenges within the workplace;
  • Apply Emotionally Intelligent regulation strategies in difficult situations;
  • Use communication skills to build and maintain relationships with fellow employees;
  • Implement emotionally intelligent insights to improve problem solving and decision making within their organisation.
 

Who Should do this Course

Professionals and managers at any level; anyone moving into a new supervisory position; anyone who wants to maximise their personal and organisational performance.

 

Important Information

The course fee includes lunch.
 

At a Glance

  • Admissions Term: 2024/2025 Year Long CPDLL
  • Registration: Open
  • Date: May 23rd – 24th, 2025
  • Time: 9am- 5pm
  • Duration: 2 days (14 hours)
  • Certificate Awarded: Certificate of Completion
  • Course Code: PDLL082
  • Capacity: 25
  • Cost:
    • Regular : BDS$1500.00 (US$750.00)
    NB/ The course fee includes lunch daily.

The following topics and concepts will be addressed:

  • Emotional Intelligence and the Workplace
  • The 4 main components of emotional intelligence (EI)
  • The importance of emotional intelligence to the workplace
  • The positive effect of strong emotional intelligence on the team, department and organisation.
  • Developing Emotionally Intelligent Self-Awareness
  • Tips for developing emotional intelligence
  • Strategies to help you Manage your Emotions
  • Self-Regulation Strategies
  • EQ skills and competencies
  • Measuring your own emotional intelligence
  • Enhancing Workplace Relationships through Emotional Intelligence
  • Tips for controlling emotions in difficult situations
  • Emotionally Intelligent Strategies and their role in Managing Conflict
  • Fostering Collaboration at work through Emotional Intelligence
  • Emotionally Intelligent Communication Skills
  • Reading Body Language, Nonverbal Cues and Emotionally Sensitive situations
  • Skills That Build and Maintain Empathy in the Workplace
  • Enhancing the Work Environment through Emotional Intelligence
  • Managing workplace relationships using emotional intelligence
  • How Emotional Intelligence can be used to motivate, inspire and improve adaptation to change
  • Problem solving and decision making using Emotional Intelligence
  • Creating a work environment conducive to success

This course will combine lecturers, real life examples and in class discussions with interactive practical exercises such as simulations. As the course will be engaging and practical, delegates are expected to be actively involved in the sessions.

Dr. Dion Greenidge

Dr. Greenidge currently holds the position of Senior Lecturer in Management and is also the current Graduate Coordinator in the Department of Management Studies. He holds a B.A. (Honors) in Psychology (UWI), a M.Sc. in Work and Organisational Psychology (Institute of Work, Health and Organisations, University of Nottingham), and a Ph.D in Applied Psychology (Institute of Work, Health and Organisations, University of Nottingham).  Dr. Greenidge has been involved in a number of academic and industry-related research projects and has presented work at regional and international conferences. He has authored or co-authored several published academic papers in international journals and book chapters.  His research interests include (but are not limited to) structure and measurement of personality and other individual difference variables; and the interplay between workplace health, employee attitude and behaviours, and organisational outcomes.