Centre for Professional Development and Lifelong Learning

Business, Government & Society

The world has become a more competitive and diverse market place than ever before. Business owners must now be able to develop the necessary skills to successfully navigate such a dynamic environment. The Centre for Professional Development and Lifelong Learning designed this suite of courses to provide business owners with an understanding of the intersection between Business, Government and Society within the online and offline environments in which they operate. The courses were created to provide delegates with theoretical, technical and practical knowledge of the economic, legal, regulatory, political, ethical and societal roles of Business.

Business, Government & Society

Consumer Protection Training: The New Era of Consumer Protection…2019 and Beyond

Consumer Protection Training: The New Era of Consumer Protection…2019 and Beyond

Overview

Over the years, the need for consumer protection has increased due to factors such as rapid industrialization, revolution in Communication technology and globalization. However, many individuals are typically unaware of Consumer rights and therefore tend to exercise unfair practices in organizations. This course is designed to enable delegates to be able to detect, report, address and prevent fraudulent schemes relating to Consumer Protection. Delegates will therefore be provided with the relevant laws, rules, codes and standards relating to Consumer Protection in Barbados. Regulatory areas such as the Consumer Protection Act, the Sale of Goods Act, The Consumer Guarantees Act, The Hire Purchase Act and the Electronic Transaction Act will be discussed alongside key topics such as Product Liability, Digital Transactions, Misleading and Deceptive Conduct, and Unfair Trading Practices. The course will provide delegates with the practical knowledge they need to have in order to protect and safeguard their consumers’ rights.

Mode of Delivery: Face-to-Face

What will I Learn?

By the end of the course, delegates should be able to: 
  • Explain the need for consumer protection; 
  • Discuss how consumer protection impacts an organization; 
  • Outline the areas covered by the Consumer Protection Act and all relevant consumer protection laws; 
  • Evaluate the emerging trends in consumer protection in the context of Barbados’ legal and regulatory framework; 
  • Provide adequate solutions to key consumer protection issues.

Who Should do this Course

Business owners and managers across all sectors, and their respective staff members. It is specifically suited for those in micro, small and medium-sized business trading whose customers are the end user (Consumer) or whose businesses involve external customer interactions on a daily basis. The course is also suited for those responsible for Compliance within their organizations.

Important Information

The course fee includes lunch daily.

At a Glance

  • Admissions Term: 2019/2020 Semester II
  • Date: TBA-Enroll to Join Waiting List
  • Time: Monday to Friday, 9am-5pm
  • Duration: 5 days (35 hours)
  • Certificate Awarded: Professional Development Certificate of Competence
  • Course Code: PDLL135
  • CEUs: 3.5
  • Capacity: 25
  • Cost: BDS $5,000 (US $2,500)

The following topics will be addressed: 
 

  1. Consumer Protection – An Overview 
  2. The Development of Consumer Protection 
  3. Caveat Emptor 
  4. Sale of Goods Act, CAP. 318 
  5. Consumer Protection & Consumer Guarantees Framework 
  6. Rationale for Consumer Law 
  7. Consumer Policy & Law 
  8. Introduction to Consumer Protection Law & Other related laws 
  9. Consumer Protection Act, CAP. 326D (CPA) 
  10. The Consumers Guarantees Act, CAP. 326E (CGA) 
  11. The Hire Purchase Act 
  12. Electronic Transactions 
  13. The Law of Negligence 
  14. CARICOM Treaty & Consumer Protection 
  15. Unfair Contractual Terms 
  16. New Approaches to Unfair Contract Terms 
  17. Case Law 
  18. Unfair Contract Terms in Various Industries 
  19. Product Liability 
  20. Consumer Safety & the Establishment of Standards 
  21. Approaches 
  22. Recent Developments 
  23. Unfair Trading Practices in Consumer Protection Part 1 
  24. Bait Advertising 
  25. Misleading & Deceptive Conduct 
  26. Strategies 
  27. New Approaches 
  28. Unfair Trading Practices in Consumer Protection Part 2 
  29. Pyramid Schemes 
  30. New Approaches 
  31. Digital Transactions 
  32. Nature of Digital Transactions 
  33. Relevant approaches and principles to govern ecommerce transactions 
  34. Electronic Transaction Act, CAP. 308B and Consumer Protection 
  35. Development of Voluntary & Binding Code 
  36. How to Develop Voluntary & Binding Codes 
  37. Best Practices in the development of Industry Codes 
  38. International Experiences in Voluntary & Binding Codes 
  39. Enforcement of Consumer Matters 
  40. Undertakings 
  41. Review of Enforcement Tools 
  42. Consumer Redress 
  43. Rationale for speedy, accessible and affordable redress 
  44. Types of redress available under the CPA and CGA 
  45. Alternative Dispute Resolution (ADR) 
  46. Preparing a Consumer Case for Criminal Court 
  47. Gathering Evidence 
  48. Preparing Witness Statements 
  49. Conducting Investigations 
  50. New & Emerging Trends in Consumer Protection 
  51. Counterfeit Issues in Consumer Protection
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There are no specific requirements to be eligible to enroll is this course.

This course will be fully interactive with opportunities for discussion. It will be conducted using a combination of methods, inclusive of: facilitator-led presentations and discussions, in class exercises and practical group exercises. Specific modules will be delivered by several experts in the relevant subject area and there will be allotted question and answer periods for delegates.

TBA