Human Resource Management

An organisation is only as good as the quality of its resources and its primary resource is its people. Cognisant of this, the human resource management experts at the Centre for Professional Development and Lifelong Learning have developed a suite of courses spanning from recruitment and selection to performance management to succession planning; essentially a complete tool kit for maximising the potential, productivity and organisational commitment of one’s team members. Recognising the challenge of moving from being an independent contributor to team leader, CPDLL also offers specialised courses in Leadership and Management for new managers and new supervisors.

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Conducting Effective Performance Appraisals

The performance appraisal can result in negative outcomes, especially if it is conducted without the necessary level of empathy; if no opportunity is created for clear and constructive criticism and goal setting and most importantly if the process does not empower the appraisee to move on to a place of enhanced performance and organizational commitment. This intensive course provides you with the tools to avoid the pitfalls of ineffective appraising. It will provide a solid theoretical and highly practical foundation for conducting effective performance appraisals in various organizational settings, and position you to help your team members and juniors to reach their fullest potential.

Mode of Delivery: Face-to-Face

Course Details

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Developing Your Emotional Intelligence: Essential Tools to Position Yourself for Personal, Team, and Workplace Success

Emotional intelligence is a key competency required for employees to possess, as it leads to productive relationships and a successful workplace. This course will therefore focus on the practical applications of emotional intelligence, by focussing on the skills needed to develop self-awareness, manage emotions in difficult situations and enhance workplace relationships. Additionally, this course will seek to help delegates understand their own emotions, as well as the emotions of others so that they will be able to communicate effectively with those they work with and make better decisions within their organisation.

Mode of Delivery: Face-to-Face

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Performance Management: Turning Ordinary Employees into Extraordinary Performers

This three-day course was created to provide you with insight into how to go about establishing and managing performance management within your organization, while overcoming the stumbling blocks associated with the establishing a performance management culture. In particular, the course will present the importance of having a systematic and continuous approach to performance management, examine the processes associated with the performance management cycle, explore strategies that can be implemented in organizations to improve the effectiveness and perception of the performance management process and expose you to best practices for designing and implementing a performance management system most suitable for their organization. Upon completion of the course, you will be equipped with a workable set of tools to successfully manage the performance of your employees and support the mission of your organization.

Mode of Delivery: Face-to-Face

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Talent Management and Succession Planning

Firms often rise to international/global status as a consequence of attracting the best employees. Firms maintain their global status by creating opportunities for exemplary employees to innovate, grow and move into key leadership roles through formalized talent management and succession planning. Using a mixture of real-life issues and case studies, and drawing on your experience, this 3-day course will explore key tools and strategies for attracting and retaining an organization’s most talented people and developing effective succession plans to meet an organization’s future talent needs.

Mode of Delivery: Hybrid

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Training of Trainers Course

Training can be a challenge even for those persons who have been formally training others for some time. This course provides trainers and persons interested in becoming trainers with the skills and tools to ensure an efficient learning process. There is great focus placed on the principles and unique aspects of adult learning and how this knowledge can be incorporated into making training programmes more engaging and effective.

Mode of Delivery: Face-to-Face

Course Details