Centre for Professional Development and Lifelong Learning

Human Resource Management

An organisation is only as good as the quality of its resources and its primary resource is its people. Cognisant of this, the human resource management experts at the Centre for Professional Development and Lifelong Learning have developed a suite of courses spanning from recruitment and selection to performance management to succession planning; essentially a complete tool kit for maximising the potential, productivity and organisational commitment of one’s team members. Recognising the challenge of moving from being an independent contributor to team leader, CPDLL also offers specialised courses in Leadership and Management for new managers and new supervisors.

Human Resource Management

Conducting Effective Performance Appraisals

Conducting Effective Performance Appraisals

Overview

The performance appraisal can result in negative outcomes, especially if it is conducted without the necessary level of empathy; if no opportunity is created for clear and constructive criticism and goal setting and most importantly if the process does not empower the appraisee to move on to a place of enhanced performance and organizational commitment. This intensive course provides you with the tools to avoid the pitfalls of ineffective appraising.  It will provide a solid theoretical and highly practical foundation for conducting effective performance appraisals in various organizational settings, and position you to help your team members and juniors to reach their fullest potential. 

​Mode of Delivery: Face-to-Face

What will I Learn?

Upon completion of this short course, delegates should be able to:
 

  • Outline the components of a good performance appraisal process;
  • Explain the role and responsibility of management and staff in the performance appraisal process;
  • Effectively prepare for the performance appraisal meeting;
  • Conduct effective performance appraisal meetings;
  • Utilise numerous best practice interviewing techniques to conduct the appraisal meetings;
  • Discuss both achievements and performance gaps with employees;
  • Provide feedback in a constructive and supportive manner to aid in employee growth and development;
  • Communicate meaningfully and regularly with staff throughout the year on performance issues.

Who Should do this Course

The following subject areas will be addressed:
 

  • Outline the components of a good performance appraisal process;
  • Explain the role and responsibility of management and staff in the performance appraisal process;
  • Effectively prepare for the performance appraisal meeting;
  • Conduct effective performance appraisal meetings;
  • Utilise numerous best practice interviewing techniques to conduct the appraisal meetings;
  • Discuss both achievements and performance gaps with employees;
  • Provide feedback in a constructive and supportive manner to aid in employee growth and development;
  • Communicate meaningfully and regularly with staff throughout the year on performance issues;
  • Coach employees on a daily basis to help employees progress towards their goals;
  • Use the performance appraisal process as a tool to enhance employee performance;
  • Display confidence and comfort conducting employee performance appraisals.

Important Information

The course fee includes lunch daily.

At a Glance

  • Admissions Term: 2023/2024 Semester I
  • Registration: Open
  • Date: September 21st- 22nd , 2023
  • Time: Thursday and Friday, 8:30am-5:00pm
  • Duration: 2 days (15 hours)
  • Certificate Awarded: Certificate of Completion
  • Course Code: PDLL 113
  • Capacity: 20
  • Cost: BDS $2,300 (US $1,150) Early Bird Fee (BDS $1,800/ US $900.00) by August 31st 2023

The following subject areas will be addressed:
 

  • Overview of the performance management cycle
  • Overview of performance appraisals
  • Benefits and outcomes of performance appraisals
  • Common errors made during performance appraisals
  • The roles and responsibilities of management and staff in the performance appraisal process
  • Types of performance appraisals
  • Making arrangements for the performance appraisals
  • Preparation of documents to be used for the performance appraisals
  • Conducting effective performance appraisal meetings
  • Dealing with poor performance

Previous schooling and academic achievements are not required for entry into this short course. Delegates are however expected to have basic literacy skills.

This short course will adopt a highly interactive training methodology. Through role plays, case studies, class exercises, discussions and videos, delegates will acquire the skills and knowledge necessary to conduct effective performance appraisals
Cathy Norville

Cathy Norville has over 20 years’ experience in the field of Human Resources & Business Management.  She is an adjunct faculty member since 2010 in the department of Management Studies (Cave Hill).  Cathy operates a Management Consulting practice for the past 11 years, prior to this she held senior management positions within corporate Barbados.  Her consulting practice has allowed her to utilise and harness the same skills that will be discussed within the workshop.  Cathy is a doctoral candidate with Edinburg Napier University, UK.