A UWI Cave Hill employee has just provided exceptional service.

Ask yourself: Was that a PULSE Point?



It’s a moment of truth. An interaction, phone call, email exchange between you and another Cave Hill employee, who provides exceptional customer service. The kind of attentiveness, efficiency or courtesy that really warms your heart or makes it skip a beat.

It’s also a reward which that Cave Hill employee can earn if you nominate him or her, simply by describing your exceptional customer service experience.

PULSE Points is the UWI Cave Hill employee reward and recognition programme. It’s designed to Position the University to Lead through Service Excellence. Your nomination allows employees to earn points towards our annual PULSE Award and also helps us to keep our finger on the PULSE of the little (or big) things that really resonate with our customers, and why. That makes it easier for us to consistently meet customers’ needs – we like to think of it as staying on the beat.

Submit your nomination online at www.cavehill.uwi.edu/PULSE.