﻿{"id":318,"date":"2018-04-13T16:41:55","date_gmt":"2018-04-13T20:41:55","guid":{"rendered":"https:\/\/www.cavehill.uwi.edu\/chol\/help-2\/"},"modified":"2026-03-25T00:07:08","modified_gmt":"2026-03-25T04:07:08","slug":"help-2","status":"publish","type":"page","link":"https:\/\/www.cavehill.uwi.edu\/chol\/help-2\/","title":{"rendered":"Help"},"content":{"rendered":"<section class=\"page-wrapper site-content-section\">\n<div class=\"row\">\n<div class=\"site-font\">\n<div class=\"lc-block\">\n<div editable=\"rich\">\n<h1 class=\"page-header\">Help <\/h1>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"lc-block\" editable=\"rich\">\n<p><strong>Login Guide<\/strong><br \/>\n\t\t\t\t\tTo login into CHOL you are now required to use your <strong>network credentials<\/strong> i.e. Student ID.<\/p>\n<\/p><\/div>\n<div class=\"lc-block\">\n<div editable=\"rich\">\n<h3>Login Support<\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"lc-block\" editable=\"rich\">\n<p>If you are unable to login, create a new password by going to <a href=\"https:\/\/reset.cavehill.uwi.edu\">https:\/\/reset.cavehill.uwi.edu<\/a><br \/>\n\t\t\t\t\tFor CHOL login support kindly contact the IT Service Desk<br \/>\n\t\t\t\t\t<strong>Tel<\/strong>: (246) 417-4191<br \/>\n\t\t\t\t\t<strong>Email<\/strong>: <a href=\"mailto:itservicedesk@cavehill.uwi.edu\">itservicedesk@cavehill.uwi.edu<\/a><br \/>\n\t\t\t\t\t<strong>Live Chat:<\/strong> <a href=\"https:\/\/app.purechat.com\/w\/itsd\" target=\"_blank\" title=\"https:\/\/app.purechat.com\/w\/itsd\">https:\/\/app.purechat.com\/w\/itsd<\/a><br \/>\n\t\t\t\t\t&nbsp;\n\t\t\t\t<\/p>\n<\/p><\/div>\n<div class=\"lc-block\">\n<div editable=\"rich\">\n<h3>Links to New Banner Components<\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"lc-block\" editable=\"rich\">\n<ul>\n<li><strong>Student Dashboard<\/strong> &#8211; <a href=\"https:\/\/studentssb-prod.ec.cavehill.uwi.edu\/StudentSelfService\" target=\"_blank\">https:\/\/studentssb-prod.ec.cavehill.uwi.edu\/StudentSelfService<\/a><\/li>\n<li><strong>Registration<\/strong> &#8211; <a href=\"https:\/\/reg-prod.ec.cavehill.uwi.edu\/StudentRegistrationSsb\" target=\"_blank\">https:\/\/reg-prod.ec.cavehill.uwi.edu\/StudentRegistrationSsb<\/a><\/li>\n<\/ul><\/div>\n<p>\t\t\t&nbsp;<\/p>\n<div class=\"lc-block\">\n<div editable=\"rich\">\n<h3>Help Resources<\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"lc-block\" editable=\"rich\">\n<ul>\n<li><a href=\"https:\/\/www.cavehill.uwi.edu\/wp-content\/uploads\/sites\/99\/CHOL-Update\/Resources\/Student-Support-Process.png\">Student Support Process<\/a><\/li>\n<li><a href=\"https:\/\/www.cavehill.uwi.edu\/wp-content\/uploads\/sites\/99\/CHOL-Update\/Resources\/CHOL-Login-Guide.png\" target=\"_blank\">Student Login Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.cavehill.uwi.edu\/wp-content\/uploads\/sites\/99\/CHOL-Update\/Resources\/Student-Guide-to-Registration.pdf\">Student \u2013 Guide to Registration [PDF]<\/a><\/li>\n<li><a href=\"https:\/\/www.cavehill.uwi.edu\/wp-content\/uploads\/sites\/99\/CHOL-Update\/Resources\/Student-Guide-to-Updated-CHOL.pdf\" target=\"_blank\">Student Guide to updated CHOL [PDF]<\/a><\/li>\n<li><a href=\"https:\/\/www.cavehill.uwi.edu\/wp-content\/uploads\/sites\/99\/CHOL-Update\/Resources\/Browser-Support.pdf\">Browser Support Guide [PDF]<\/a><\/li>\n<li><a href=\"https:\/\/www.cavehill.uwi.edu\/wp-content\/uploads\/sites\/99\/Resources\/Account-Summary-Guide.pdf\" target=\"_blank\">Account Summary Guide [PDF]<\/a><\/li>\n<\/ul><\/div>\n<p>\t\t\t&nbsp;<\/p>\n<div class=\"lc-block\">\n<div editable=\"rich\">\n<h3>Help Videos<\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col-md-6\">\n<div class=\"lc-block\">\n<div class=\"embed-responsive embed-responsive-16by9\" lc-helper=\"video-embed\">\n\t\t\t\t\t\t\t<iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/aPhsOem_Kig?rel=0\"><\/iframe>\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<p>\n\t\t\t\t\tView Grades\n\t\t\t\t<\/div>\n<div class=\"col-md-6\">\n<div class=\"lc-block\">\n<div class=\"embed-responsive embed-responsive-16by9\" lc-helper=\"video-embed\">\n\t\t\t\t\t\t\t<iframe class=\"embed-responsive-item\" src=\"http:\/\/www.youtube.com\/embed\/6XUY83Y57vU?rel=0\"><\/iframe>\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<p>\n\t\t\t\t\tBrowse Classes\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div>&nbsp;<\/div>\n<div class=\"row\">\n<div class=\"col-md-6\">\n<div class=\"lc-block\">\n<div class=\"embed-responsive embed-responsive-16by9\" lc-helper=\"video-embed\">\n\t\t\t\t\t\t\t<iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/oUL7DYggvUA?rel=0\"><\/iframe>\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<p>\n\t\t\t\t\tStudent Profile (Prepare for registration)\n\t\t\t\t<\/div>\n<div class=\"col-md-6\">\n<div class=\"lc-block\">\n<div class=\"embed-responsive embed-responsive-16by9\" lc-helper=\"video-embed\">\n\t\t\t\t\t\t\t<iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/IklEycVbViY?rel=0\"><\/iframe>\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<p>\n\t\t\t\t\tStudent Profile<br \/>\n\t\t\t\t\t&nbsp;\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div>&nbsp;<\/div>\n<div class=\"row\">\n<div class=\"col-md-6\">\n<div class=\"lc-block\">\n<div class=\"embed-responsive embed-responsive-16by9\" lc-helper=\"video-embed\">\n\t\t\t\t\t\t\t<iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/xh9XcambvDQ?rel=0\"><\/iframe>\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<p>\n\t\t\t\t\tRegister for Classes(Via student profile)\n\t\t\t\t<\/div>\n<\/p><\/div>\n<p>\t\t\t&nbsp;<\/p><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Help Login Guide To login into CHOL you are now required to use your network credentials i.e. Student ID. Login Support If you are unable to login, create a new password by going to https:\/\/reset.cavehill.uwi.edu For CHOL login support kindly contact the IT Service Desk Tel: (246) 417-4191 Email: itservicedesk@cavehill.uwi.edu Live Chat: https:\/\/app.purechat.com\/w\/itsd &nbsp; Links [&hellip;]<\/p>\n","protected":false},"author":483,"featured_media":0,"parent":0,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"slim_seo":{"title":"Help - Cave Hill Online - The University of the West Indies at Cave Hill","description":"Help Login Guide To login into CHOL you are now required to use your network credentials i.e. Student ID. Login Support If you are unable to login, create a new"},"iawp_total_views":303,"footnotes":""},"class_list":["post-318","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/pages\/318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/users\/483"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/comments?post=318"}],"version-history":[{"count":4,"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/pages\/318\/revisions"}],"predecessor-version":[{"id":508,"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/pages\/318\/revisions\/508"}],"wp:attachment":[{"href":"https:\/\/www.cavehill.uwi.edu\/chol\/wp-json\/wp\/v2\/media?parent=318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}