The University of the West Indies (UWI), at Cave Hill, Barbados

The University of the West Indies

at Cave Hill, Barbados

MyCavehill eLearning
Forgotten your Username or Password

Student | Faculty

Students

 

When you attempt to login to eLearning with either an incorrect or expired password, you will receive the prompt: Invalid login, please try again.


 

 

CAVE HILL PASSWORD MANAGEMENT (CHPM)

You can reset your password on the Cave Hill Password Management (CHPM) website by going to https://reset.cavehill.uwi.edu and clicking the “Reset Password” button.

 

Q. Why do I get invalid login or password expired?

  • By policy your password will automatically expire every 180 days after registration.
  • You are therefore required to change your network password every 180 days.
  • Failure to change your network password every 180 days would result in an invalid login.

 

Q. I cannot remember my password and the default password does not work, what should I do?


(1) Go to https://reset.cavehill.uwi.edu. If you have previously registered for this service skip to step 4.

(2) Use your current login credentials or the temporary password given to you to complete the registration process if you have not done so previously.

(3) After completing the registration process you will be redirected to the login page.

(4) On the login page you will have three (3) password reset options:

    • Reset by answer challenge, or
    • Reset via e-mail challenge, or
    • Reset by providing your current password.
OR
  • Send a password reset request to ITServiceDesk@cavehill.uwi.edu
  • Password reset requests via email will ONLY be accepted from your mycavehill.uwi.edu account.
  • Unfortunately, it is against our policy to transmit password details to an external email account e.g. Gmail, Yahoo, Hotmail etc...

 

OR

Visit the IT Service Desk Booth with your Student ID card between the hours Monday – Friday 8:00 A. M. – 8:00 P.M. and Saturdays 9:00 A.M.– 5:00 P.M.


New password requirements:

  • Must be 6 - 9 characters long
  • Must have: 1 symbol e.g. *&^%$#@
  • Must have: 1 digit (0-9)
  • Must have: 1 letter A-Z or a-z

 


Faculty

Go to the OWA (Outlook Web Access) at https://mail.cavehill.uwi.edu and check the checkbox.