OVERVIEW OF SERVICES
In order to carry out its function, Campus IT Services is divided into functional areas that build upon each other and provide the foundation for highly specialized IT support services.
There are four divisions in Campus IT Services:
- Application Services
- Network Services
- User Services
- Classroom Technology Services
Application Services is responsible for the provision of enterprise application services, development, integration and reporting.
Network Services is responsible for the development and maintenance of the Campus Wide communication network. The network infrastructure supports the administrative, teaching and research needs of the Campus. End-users will experience reliable, local, inter-campus and external communication links via broadband technology.
Our mission statement is to provide a reliable and resilient network infrastructure that is capable of satisfying the Campus’ administrative, teaching and research needs through the deployment of appropriate technology, circumscribed by best practices and standards.
User Services is the primary interface between Campus IT Services and the user community. It creates a single point of contact (“SPOC”) for all communications, both for the users as well as IT itself. It is very Customer focus and uses the Help Desk (Service Desk) as its main communication tool. Within the discipline of IT Service Management, the User Services division ensures that all computer incidents, requests, events, access and problems reported by the users are documented and solutions given.
Class Technology Services (CTS) facilitates the teaching and learning process at the Cave Hill Campus through the provision of a range of Audio Visual (AV) equipment and services.