FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Is there Help Desk support on the Campus?
A. Yes. The Help Desk can be contacted by telephone at (246) 417-4191 (Staff Support), (246) 417-4595 (Student Support) or email at email@example.com.
Q. What services does the Help Desk provide to students?
A. Students should call the Help Desk for the following reasons: • Problems accessing the on-line services • Forgotten password • Disabled password • Locked account • Problems accessing the student network.
Q. What are the operating hours of the I.T. Service Desk?
A. The I.T. Service Desk is operational from 8:00 a.m. to 7:00 p.m. Monday to Fridays and 9:00 am to 1:00pm Saturdays.
Q. What computer facilities are available to students on the campus?
Q. Where are the computer labs located on the campus?
A.Please visit the Computer Labs page » for locations
Q. What are the operating hours of the student labs?
A. During the semester Micro Labs 1 – 4 are opened 9 a.m. – 9 p.m., Micro Lab 6 is open from 9:00 am to 11:00 pm and Micro Lab 5 is open 24 hours Monday to Friday. On Saturdays Micro Labs 1 - 4 are open from 9 a.m. – 5 p.m., Micro Lab 6 is open from 9:00 am to 7:00 pm and Micro Lab 5 is open 24 hours.
During the summer period the labs are opened: 9 a.m. – 9 p.m. Monday to Thursday; 9 a.m. – 5 p.m. on Fridays and Saturdays. Please refer to departmental offices for the hours of designated labs.
Q. Are there labs that are for the exclusive use of postgraduate students?
A. Some faculties and departments have designated labs for the exclusive use of postgraduate students. Please refer to you specific faculty office for the location and availability.
Q. How Do I Access a computer in the labs?
A. A user name and a password are created for you that will allow you access to use a computer in most of the labs. Your Username is your student ID, and your default password of the form firstname intial lastname intial @ ddmmyy. eg( For someone named Fiona Lucas with Date of Birth 20th December 1982 the password would be FL@201282)
Q. What if I have forgotten my password?
A. You can reset your passwork by using our online password reset tool at https://reset.cavehill.uwi.edu/ or visit Campus IT Services with your student ID card.
Q. What software is available in the student labs?
A. Software available in the labs includes Microsoft Office 2003, SPSS, Eclipse, Eviews 3, MYSQL, MS Visual Studio .NET 2003, Adobe Acrobat and MS Front Page. It should be noted that all of the labs do not have the same software and that Software is added or removed according to the requirements of the lecturers/courses.
Q. What if I can’t get on to the system in the labs?
A. A student assistant is usually in the lab. He/She is your first point of contact for any questions or problems regarding the systems in the lab.
Q.What are the printing costs?
A.The cost of printing (per side) • Black and White - $0.15 • Colored - $1.00
Q. How do I add a printer?
A.To add a printer:
- one must click on start
- Go to run
- Type \\lab-printsrv1
- Double-click on the desired printer e.g. lab 2 HP Laser Jet 9000
- Read the message and click yes
Some printers are black and white and some are coloured. Please ensure that you add the appropriate printer.
Q. How do I check the balance on my printing account?
A.To check the current balance on your printing account, click on the icon "printer accounting" located on the desktop of your computer system.
Q.How do I replenish a printing account?
A.To replenish (top up) your printing account you must first go to the cashier in the Bursary Section, Admissions, the Law Library or the Main Library to pay the amount that you wish to add.